Warranty Central streamlines your warranty claims processing by making the entire process electronic

1

• Warranty Central streamlines your warranty
  claims processing by making the entire process
  electronic. Claims are submitted, accepted and
  rejected online.
• Manufacturers can significantly reduce warranty
  processing costs by using SMGs Warranty Central
  technology to resolve the following warranty
  management issues
• Labor intensive and time-consuming claims
• Excessive warranty payouts
• Inefficient component failure analysis
• Difficulties in forecasting financial
  reserves

Our Powerful Line of Products
Warranty Central
EM Web
SMG Net
2
Look at the chart. You'll understand the beauty
of our new electronic product registration and
warranty claim system. Compared to our old
17-year-old paper system, average claim turn time
shrank from 60 days to 2 days. Claim error rates
went down from 30, on average, to zero. Cost per
claim dropped from 2.50-3.00 to 1.00 and the
number of people required to run this program
went from a projected 6 down to 1.2.
Compare it to the electronic system we replaced
9 months ago. In a short time, we've seen claim
turn time reduced from 14-20 days to 2. Per claim
costs declined 20. And now we've got 1,200
eXmark dealers actively sending in electronic
claims instead of paper processing a 30
increase in participation (it's so easy-to-use
and flexible, dealers are more likely to submit
claims weekly instead of waiting until
end-of-session). Distributors love it. Dealers
love it. Customers are better supported. And we
love it because it enhances the premium image of
eXmark.
Why Warranty Central?

• With SMGs Warranty Central, manufacturers
  improve service quality, while cutting costs.
• Warranty Central creates value through the
  following benefits
• Internet connectivity with warranty network
• Decreases errors and paper-based
  inefficiencies
• Eliminates payment of invalid claims
• Reduces the time required to pay claims

This system is a homerun for eXmark, our
distributors, dealers and their customers!
Warranty Central is rapidly becoming the standard
for electronic warranty claims processing.
Repeated feedback from the service agents
currently using the system validates that
Warranty Central is the preferred method for
submitting claims and registrations to
manufacturers.
Paul Jurgens Director of Customer
Service eXmark, Beatrice, Nebraska
3
Menu for Service Agents / Dealers

• Features
• Best of Breed - Warranty Central was designed for
  our Industry with major input and guidance from
  our Industries Manufacturers and Service Agencies
  
• Paperless - easy to use by everyone. So easy, we
  normally demo using Microsoft's LiveMeeting
• Flexible Rules System - tailored to your
  Companies requirements. - You only see the claims
  that are accurate, complete and ready for review.
  
• Real Time Processing - extremely quick responses,
  all required information is captured, stored and
  is your data to mine and analysis.
• Auto Approval - optional - if all criteria is
  met? You define the rules and set the per claim
  limits.
• Pre-Authorization - ask TurboChef's David
  Castillo how he uses Warranty Central to manage
  customer service levels while controlling
  warranty costs
• Product Registration - strong Marketing
  Information for your Sales Team 
• Return Authorizations - the system assigns a RA
  number and prints a packing slip/ shipping
  label for either the parts or the equipment.
• User acceptance - vastly preferred and strongly
  recommended by over 650 of our Industries Service
  Agencies.
• Affordably priced and best value - want proof, we
  built the Industry Standard Parts Catalog by
  understanding the value proposition.  132,000
  users!
• Best in Class Reporting - over 123 data elements.
  You will be amazed just ask Groen's John Rebry
• Would you like to receive your parts orders
  electronically from your parts distributors? TBA

4
Service Agents/Dealers Side
Entering a Claim
Comments or Notes
5
Service Agents/Dealers Side
Entering a Claim
Wizard Bar allows the Agent to know where they
are in the Claim Entry process
Serial lookup option
Parts only claim feature
6
Service Agents/Dealers Side
Serial Number Lookup
7
Service Agents/Dealers Side
Serial Number Lookup (cont.)
Comments or Notes
Customer Verification
Warranty Status Verification
Equipment Repair History
8
Service Agents/Dealers Side
Claim Selector
Alert Pending Open Claim
Protects you against duplicate claims
9
Service Agents/Dealers Side
Viewing Open Claim Detail
Review Existing Claim instantly
10
Service Agents/Dealers Side
Adding a New Claim
Comments or Notes
11
Service Agents/Dealers Side
Service Information
Comments or Notes
All Required Claim Information Entry Screen
12
Service Agents/Dealers Side
Claim Full View
13
Service Agents/Dealers Side
RA Print Screen
Comments or Notes
14
Service Agents/Dealers Side
RA Packing Slip
Comments or Notes
15
Service Agents/Dealers Side
Open Claims Comments or Notes
16
Service Agents/Dealers Side
Open Claims
Comments or Notes
17
Service Agents/Dealers Side
Open Claim Detail Full View
Comments or Notes
18
Manufacturers Side
Main Menu
Comments or Notes
19
Manufacturers Side
Open Claims
Comments or Notes
20
Manufacturers Side
Open Claims Inbox
Comments or Notes
Multiple sorting options
21
Manufacturers Side
Claims Adjustment
Comments or Notes
22
Manufacturers Side
Claim, Full View
Comments or Notes
Unit Terms
Claim History
Claim Details
23
Manufacturers Side
Pre-Authorization
Comments or Notes
24
Manufacturers Side
Customer or Equipment Search
Comments or Notes
25
Manufacturers Side
Open Pre-Authorized Claims
Comments or Notes
26
Service Agent/Dealer Side
Pre-Authorized Claim Print Out
Comments or Notes
27
Manufacturers Side
Receiving
Comments or Notes
28
Manufacturers Side
Receiving Screen
Comments or Notes
29
Manufacturers Side
Serial Lookup
Comments or Notes
30
Manufacturers Side
Serial Lookup
Comments or Notes Search by any of the 12
available criteria
31
Manufacturers Side
Equipment Add
Notes
32
Manufacturers Side
User Admin
Comments or Notes
33
Manufacturers Side
User Administration
Comments or Notes
34
Manufacturers Side
Modify Agents
Comments or Notes
35
Manufacturers Side
User Administration
Comments or Notes
36
Manufacturers Side
User Access
Comments or Notes
37
Manufacturers Side
Rules
Comments or Notes
38
Manufacturers Side
Rule Settings
Comments or Notes
39
Manufacturers Side
Rule Settings
Notes
40
Manufacturers Side
Rule Settings Contd.
Notes
41
Manufacturers Side
Reports
Notes
42
Manufacturers Side
Report Generator
Notes Create your own reports and save them.
43
Manufacturers Side
Report Writer Menu
Notes Create your own reports and save them.
44
Manufacturers Side
Existing Common Reports Library

• Claim Info
• Invoice
• Complaint
• Cause
• Action
• Authorized By
• Authorization
• Requested By
• Accepted By
• Fault Main
• Fault Code
• Action Code
• Parts Only
• Customer to Pay
• Claim Type
• Additional Info
• Entry Type
• Last Status
• Number of Trips

• Dates
• Date Installed
• Request Date
• Date Work Completed
• Date Started
• Date Submitted
• Date Processed

• Equipment Info
• Serial Number
• Model Number
• Model Description
• Voltage
• Amperage X
• Amperage Y
• Amperage Z
• Supply Volts
• WC Pressure
• Steam Pressure
• Major Component
• Store Number

• Payable
• Agent/Dealer Parts Total
• Distributor Parts Total
• Labor Hours
• Travel Hours
• Mileage
• Labor Bill
• Travel Bill
• Transportation Bill
• Sub Agent Bill
• Handling Bill
• Other Charges
• Agent/Dealer Labor Total
• Distributor Labor Total
• Lab Hours Requested
• Agent/Dealer Handling
• Distributor Handling
• Agent/Dealer Freight
• Distributor Freight

• Owner Info
• Owner Name
• Address
• City
• State
• Zip
• Country
• Phone

Notes Create your own reports and save them.

• Service Agent Info
• SA Name
• SA Account
• Tech Name

• Part Info
• Part Number
• Part Description
• Part Price
• Part Sub Total

Report Generator Screen Shot
45
Manufacturers Side
YTD Parts Failure
Notes Export Feature
46
Manufacturers Side
Exporting Report Data to Excel
Notes
47
Manufacturers Side
Report Examples in ExcelTM
Notes
48
Manufacturers Side
Tech Support
Notes
49
Manufacturers Side
Tech Support Details
Notes