Sport Facility Operations

1
Sport Facility Operations

• Facility Management Design
• October 12, 2006

2
First, Some Notes

• Farmer, et. al., has good chapter (chapter 12) on
  operations.
• Look at Farmer and some others
• See where they meet up
• Some time for group meeting

3
Defining Operations

• No one strict definition
• Means different things in different facilities
• Farmer
• -Operations management in a sport facility
  focuses on how services are produced, rather than
  their production.
• Fried merely lists the sectors of operations
  space management, managing changeover, and
  specialized components of facilities.

4
Farmers Comprehensive List

• Administration Traffic and Parking
• Security First Aid
• Maintenance Box Office
• Concession Sales Staging of events
• catering Tenant charges
• Programs Novelty General policies
• sales Custodial
• Groundskeeping Janitorial Maintenance
• Marketing, PR, Ad Contract/Lease

5
Management Considerations

• Mission statement
• Guiding principles
• What are some ways to determine these?
• Policies
• Procedures
• Management Manual
• Facility Operations Manager
• Effective for any number of sport facilities

6
Space Management

• How do you prioritize use?
• -user groups
• -programs
• Need to develop a balanced usage plan
• -especially for fields
• Fried at a college often see 1) physical
  education, 2) intercollegiate athletics, 3)
  intramural and recreational sports, 4) student
  groups, 5) community groups

7
Pressure and Priority

• Priorities can often be dictated by political
  pressure, and/or money.
• Difficult to deny the large donor
• Difficult not to schedule the group that pays a
  lot of money
• Impact of Title IX on priority for scheduling?
• What about students, student groups in a student
  bought and paid for facility?

8
Operations in A Collegiate Recreational Facility
as an Example

• Two components 1) Programs and 2) Operations
• Operational side certainly includes facility
  maintenance and custodial
• Also, member management and guest services
• Marketing
• Business functions
• Risk Management/Security/Safety
• Technology

9
Quick Look at a Typical Recreational Sports
Operations Area

• Operations Overview
• Safety and Risk Management
• Operations Office
• Facilities
• Guest Relations
• Aquatics
• Business

10
Overview

• Primary focus on members and guests
• Providing the safest, most enjoyable experience
  possible
• Provide member and guests services
• Provides security, cleanliness, maintenance
• The above are done in adherence with missions of
  department, division, university

11
Safety and Risk Management

• Primary importance
• Manual, updated annually
• Monthly mock emergencies
• Monthly review of injuries/accidents, why?
• CPR and AED training for employees
• Training on violence awareness, stress
  management, ergonomics, and the like
• OSHA compliance training

12
S. R.M. (cont.)

• In-service safety education for staff
• Train on proper use of waivers of liability,
  warnings, and statements of risk
• Participant education of risk/safety issues
• Inherent to specific programs
• Safety awareness training for participants and
  staff

13
Operations office

• Two key functions for department
• First, accurate information to patrons and staff,
  and logistic services
• Second, provision of outstanding facilities and
  services in a safe and secure environment

14
Facilities

• Safety and security through
• -custodial services
• -facility upkeep
• -building system preventive maintenance
• -recreational equipment repair mainten.

15
Guest Relations

• Serve in a friendly, effective, efficient manner
• Central information area of department
• Specific functions of the area include
• -information disbursement and transfer
• -program and rental registration payment
• -reception of new members, visitors guests
• -telephone services
• -membership sales and services
• -retail sales and cash handling

16
Business

• Provide resources that support and guide
• Accurate and timely provision of
• -income and expense reports
• -balance sheets
• -cash accounting
• -financial projections