James R' Holt, Ph'D', PE' Associate Professor Washington State University

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James R. Holt, Ph.D., PE.Associate
ProfessorWashington State University
Resolving Conflict Focused Discovery Worksheet
Your Story Line
Because Injection
Because Injection
1. What I want
3. Why I want what I want
B
D
5. Why we are still talking
4. On the other hand, I need ...
A
5. And I require ...
Selected Solution (Injection)
2. What they want
4. Why they want what they want
C
Not D
1. We both agree ...
2. You need ...
3. Which requires ...
Because Injection
Because Injection
Because Injection
References It's Not Luck, Eliyahu M. Goldratt,
North River Press 1997, [phone], ISBN
088427-115-3, Chapters 2 and 3. Goldratt's Theory
of Constraints A Systems Approach to Continuous
Improvement, H. William Dettmer, ASQC Quality
Press, 1997, [phone], ISBN 0-87389-370-0,
Chapter 4.