Tools and Strategies for Sharing Knowledge, Best Practices and Lessons Learned

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• Tools and Strategies for Sharing Knowledge, Best
  Practices and Lessons Learned
• Peggy DAdamo
• The INFO Project
• Johns Hopkins Bloomberg School of Public Health
  Center for Communication Programs

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Knowledge Sharing Tools Strategies

• Why share knowledge, best practices
• and lessons learned?

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Knowledge Sharing Tools Strategies

• Do more
• Achieve better results
• Do the right thing
• Save time
• Save money
• Avoid the same mistakes
• Learn from the experiences of others

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Were working hard, but are we moving ahead as
effectively and efficiently as we could be?
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Knowledge Sharing Tools Strategies

• Obstacles to sharing knowledge
• Time
• Day-to-day routine
• Knowing whats important to share
• Knowing whos interested
• Finding an easy way to stay connected
• Too much knowledge and information

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Knowledge Sharing Tools Strategies

• Ideas for
• Staying connected with the contacts and networks
  you establish during the workshop
• Sharing what you learn here with your colleagues
  at home
• Enhancing your own participation in global
  dialogue

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Knowledge Sharing Tools Strategies
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Knowledge Sharing Tools Strategies

• Knowledge management. . .
• Know-what
• Know-how
• Know-why
• Know-who
• Know-when

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Knowledge Sharing Tools Strategies
Designing a better wheel, rather than
re-inventing it.
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Knowledge Sharing Tools Strategies
Just the tip of the iceberg
Explicit Easy to document share in written
form. Easy to replicate. Contributes to
efficiency.
20 Explicit
Tacit Difficult to articulate transfer. Hard to
replicate. Leads to competency.
Implicit Embedded know-how Part of work
routines and practices
80 Tacit Implicit
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Knowledge Sharing Tools Strategies

Knowledge and Learning Tools (adapted from Nutley
et al, 2003)
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Knowledge Sharing Tools Strategies

• I. Staying connected with the contacts and
  networks you establish during the workshop.

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Knowledge Sharing Tools Strategies

• Communitiy of Practice (Cop)
• Group of people with a common concern who share
  knowledge expertise on an ongoing basis
• Can be small/large, virtual/physical,
  internal/linked to outsiders
• Not a team or work group

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Knowledge Sharing Tools Strategies
Community of Practice
Diagram by Steve Song (ssong_at_bellanet.org) of
Bellanet (www.bellanet.org).
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Knowledge Sharing Tools Strategies

• II. Sharing what you learned at this workshop
  with your staff and colleagues back at home.

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Knowledge Sharing Tools Strategies

• Mentoring Coaching
• A learning relationship between individual
  people
• Experienced person shares knowledge
• Can happen in or outside the workplace

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Knowledge Sharing Tools Strategies

• Debriefing or oral presentation
• Seminar
• workshop
• brown bag
• after action review
• Written report
• Newsletter articles or e-mail to colleagues
• Intranet, website feature
• Checklist, FAQ, fact sheet
• Event
• Poster, demonstration, knowledge fair, or display

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Knowledge Sharing Tools Strategies

• Debriefing Exercise
• 10 Points in 10 Minutes
• 1. Workshop theme
• 2. Workshop dates
• 3. Workshop location
• 4. Who was there?
• 5. Overview of sessions

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Knowledge Sharing Tools Strategies

• 6. Highlights of your favorite
  session presenter, 2-3 key points, relevance
• 7. Highlights of another session
• 8. Who you met the value of these contacts
• 9. Overall impression of workshop
• 10. QA/contact info for materials

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Knowledge Sharing Tools Strategies

• After action review (AAR)
• What was supposed to happen? Why?
• What actually happened? Why?
• What is the difference? Why?
• What went well? Why?
• What could have gone better? Why?
• What lessons can be learned?

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Knowledge Sharing Tools Strategies

• III. Enhancing your participation in the global
  dialogue.

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Knowledge Sharing Tools Strategies

• Why contribute to the Global Knowledge Base?
• Can something that has worked well in one
  location be applied in another one?
• Will somebody else in another place want to do
  what youre already doing?
• Could they learn from your experience?

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Knowledge Sharing Tools Strategies

• The Global Knowledge Base includes
• Reports, articles, books, data
• Best practices, lessons learned, FAQs
• Shared experiences
• Expert contact information
• Everyone contributes to it and draws from it.

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Knowledge Sharing Tools Strategies

• Global knowledge-sharing resources from INFO
• OneSource database
• Specialized toolkits and databases
• Reproductive Health Gateway portal
• Global Health E-Learning Center

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Knowledge Sharing Tools Strategies

• Other global knowledge-sharing resources
• Development Gateway
• Population and Health InfoShare
• Implementing Best Practices Initiative
• The Communication Initiative

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Knowledge Sharing Tools Strategies

• How to stay connected with the contacts and
  networks you establish during the workshop.
• How to share what you learn at the workshop with
  colleagues at home.
• How to enhance your participation in the global
  dialogue.

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The challenge
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Knowledge Sharing Tools Strategies

• Knowledge Sharing Checklist
• What have I learned from this activity and who
  could I share this knowledge with?
• What have I learned from the library or
  knowledgebase and how can I build on it?
• Who are the experts on this topic? Have I
  discussed this with them? What did I learn?
• What have I learned that I could use in a new
  project?

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Knowledge Sharing Tools Strategies

• Thank - you!