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Measuring Training and Evaluating Performance Is your training delivering

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Title: Measuring Training and Evaluating Performance Is your training delivering


1
Measuring Training and Evaluating Performance Is
your training delivering?
  • Jane Massy, CEO abdi ltd

2
Underlying assumption
  • HC initiatives build the optimal level of
    competence
  • Optimal levels of competence drive performance
    outcomes
  • Performance outcomes drive key business measures
  • Key business measures drive competitiveness/profit
    ability/growth

3
Show me the money!
  • You cant demonstrate impact and value unless you
    have measurement systems in place
  • You cant make choices about where and how much
    to invest without the right data for your
    analysis
  • You cant monitor improvement data unless you
    know what indicators you want to effect
  • If you cant report impact and value, you cant
    demonstrate your contribution to the business

4
  • The ROI Institute methodology
  • The standard for measuring business impact value

5
What is it?
  • Micro programme/project level
  • Not intended as macro level measurement technique
  • Project/programme level can be aggregated to
    report overall results use of
    scorecards/dashboards
  • Can be used as a one off but real value comes
    from using it to provide measurement systems and
    practice changes leading to greater
    accountability across the whole organisation for
    the investments in human capital

6
What kinds of investments
  • Formal learning/training programmes
  • Informal (non accredited/awarded) programmes
  • Competence development programmes
  • Non formal learning (provided there is evidence
    of time/cost)
  • Change management projects
  • Performance management systems
  • E-learning and IT investments
  • Team building projects
  • Workplace projects

7
Measurement Key Pieces of the Puzzle
8
Planning of Objectives Evaluation Plan
9
Chain of Impact Tells Complete Story
  • Reaction

Learning
Application
Impact
Isolate the Effects
Convert Data to Monetary Value Tabulate
Fully-Loaded Costs
ROI
Intangible Benefits
10
Data collection
  • Balance efficiency with effectiveness
  • Dont set up an industry
  • Embed in the programme roll out
  • Create accountability for reporting
  • Plan in advance
  • Collect data at all levels below that of final
    reporting

11
Defining BCR and ROI

Programme Benefits Benefits/Cost Ratio
Programme Costs

Net Programme Benefits ROI

X 100 Programme
Costs
ROI Calculation Example Programme Benefits from
participants (1st year) 230,000 Costs
per programme (25 participants) 88,000
12
Going to ROI when and how?
13
  • Implementation

14
Capability systems Culture
  • Capability
  • Need to build different levels of knowledge
    skills in LD and in the business
  • Business/sector knowledge
  • Business performance analysis skills
  • Learning needs analysis and design skills
  • Planning and execution skills
  • Data analysis skills
  • Verbal and written reporting
  • Outcomes/results attitude
  • Personal accountability

15
And systems
  • Map existing systems and processes as is
  • Develop to be map
  • Agree stakeholders systems connections points
  • Execute changes
  • Build process tools/templates
  • Integrate into practice

16
And culture
  • Accountability
  • Business line and department/function mgt
  • LD
  • Participants
  • Providers
  • Agreement on objectives/outcomes upfront
  • Costs need to be agreed up front
  • Results used for shared decision making
  • Reports shared and fully understood

17
Lessons
  • Need agreed strategy at most snr level of
    business
  • Need targets for reporting to Board set up and
    agreed
  • Need detailed execution plan
  • Needs to become part of the way we do things
    around here
  • Needs to be driven by a sense of urgency to get
    traction
  • Need early wins
  • Broad change in practices and processes
  • Immediate focus on building demonstrator cases to
    show that it works and implications for all
    stakeholders

18
Who else is doing it?
  • Kleinwort Benson Private Bank
  • LloydsTSB
  • London Borough of Camden
  • Meridian Hotels
  • NHS
  • Nokia
  • Nokia Siemens
  • Open University
  • Ordnance Survey Office
  • Reuters
  • RNLI
  • Rolls Royce
  • Royal London
  • Skills for Health
  • Tribal Plc
  • Volkswagen Group UK Ltd
  • Vosper Thorneycroft (3 divisions)
  • Awards UK Ltd
  • AXA Insurance
  • BBC
  • British Army
  • British Council
  • BT
  • BUPA
  • CFS
  • CCL Investment
  • Defra
  • Diamond Trading Co (De beers)
  • E-skills
  • Finance Leasing Association (FLA)
  • Financial Services Skills Council
  • Friends Provident
  • Frost and Sullivan
  • HSBC
  • IiP
  • ITV

19
Thanks !
  • www.abdi.eu.com
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