James Hartnett Vice President, Professional Services GeoLearning, Inc'

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The Emergence ofManaged Learning
Services Tapping Trainings Top Trends
James HartnettVice President, Professional
ServicesGeoLearning, Inc. Will HipwellVice
PresidentGeoLearning, Inc.
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What is Managed Learning Services?

• CLOs looking to augment learning and development
  activities
• Outsource or Out-Task
• Convenience and flexibility
• Growth and acceptance driven by four learning
  trends
• Talent Management
• Quest for Value
• Need for Speed
• Training Outsourcing SaaS

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Major Trend Convergence
HRIS/LMS
Business Process Outsourcing
Talent Management
Human Capital Management
CRM
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Human Capital as an Advantage
STRATEGIC BUSINESS ALIGNMENT
BUSINESS STRATEGY How a business competes for
customers and builds value in the market.
HUMAN RESOURCE STRATEGY How a business
implements its strategy and priorities through
its human capital.
LEARNING STRATEGY How a business wants its
human capital to behave to meet their business
strategy and priorities.
TRAINING STRATEGY How a business wants its
training department to support the business
(infrastructure, process, technology, products,
services, people) to develop and grow its human
capital.
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Talent Management

• The Holy Grail of the Convergence
• Competency Management
• Performance Management
• Succession Planning
• Retention
• Training Readiness
• Workforce Optimization

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Quest for Value

• Analytics
• Return on Investment Value Optimization
• Earned Value Management
• Not just SAVE ,but MAKE
• Profit Centers
• Dell
• Costco

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The Need for Speed

• 72 Time Critical
• Limited Budgets
• ExtremeTurnaround Times
• Short Shelf Life

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Speed as Advantage

• Speed is a competitiveadvantage
• Agility
• Market ValuesNimbleness
• Elephants vs. Gazelles
• Software as a Service(SaaS)

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Training Outsourcing

• 1.1 billion industry
• 40 CAGR
• Out-Tasking 44.2 billion
• Top Reasons
• Cost cutting
• Focus on core business
• Create variable cost structure
• Access needed skills

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Transition of Training
2004 - 119B Corporate Spend for Learning
Information Technology Revolution
Competitive Advantage
Global Economy
Civil Rights Movement
Industrial Revolution
Post War Boom
On-the-Job Skills
Efficiency Skills
Leadership Personal Development Leadership
Technology Internet Services
Value Strategic Sourcing
Source of Learning ROI
Methodology
Cost Avoidance Reduction
Services
Content
2000s
1940s
2005
1980s
1990s
1900s 1930s
1960s
1950s
1970s
Source TrainingOutsourcing.com 2005
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Corporate Training Spending
2004 N.A. Market 119.3B
Insourced 74.0B
Out-Tasked Outsourcing 44.2B (8 CAGR)
Training BPO 1.1B (40 CAGR)
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Why Outsource Training?
Source World Outsourcing Summit Fortune, May 2004
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What is Outsourced?
Source World Outsourcing Summit Fortune, May 2004
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The Executive View
Most important criteria in selecting a training
supplier
Talent Level of Staff
Industry Experience
Reputation for Quality
Cost
Management Commitment
Training Professionals Most Often Say Cost
Speed in Delivery
Quality in RFP
Other
Source TrainingOutsourcing.com 2005
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Top Trends
Talent Management Value Speed Outsourcing/SaaS
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Free Resources from GeoLearning

• E-Learning Strategy Blueprintwww.geolearning.com/
  bp
• Choosing an ASP for Your LMSwww.geolearning.com/c
  hooseASP
• Training Outsourcing Finds Its Identitywww.geolea
  rning.com/HRO
• Todays Presentation Slideswww.geolearning.com/em
  ergeppt
• Managed Learning Serviceswww.geolearning.com/MLS

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Questions Answers