BT Global Services

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BT Global Services
BTs Applications Assured Infrastructure
(AAI)Consultant and Industry Analyst
roundtable10th September 2008
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BT Strategy Alex Pannell, General Manager, IP
Data VPN Portfolio
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Agenda
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BT Groups strategy
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A consistent strategy for BT Global Services
Build on existing corporate relationships Grow
global market share of our target customers Use
convergence to expand offering into networked IT
services Develop our traditional UK base Drive
for cost and capital efficiency
Meeting the networked IT services requirements
of multi-site organisations
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Together we liberate the hidden value
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Our approach together we unlock your hidden
value
Operating at the heart of the enterprise ecosystem
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Our resources together we unlock your hidden
value
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The Business Operator the services
Platforms and services to deliver against your
business operations and processes

• Delivering operational efficiencies
• Creating strong customer relationships
• Ensuring security and managing risks
• Enabling workforce mobility
• Unifying communications

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AAI part of the Global Services DNA
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Applications Assured Infrastructure Dan Poulter,
Senior Marketing Manager, Applications
Performance ManagementJoe Fusco, Head of
Applications Management
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Execution of the Strategy
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Why BT ?
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Consultancy Audits Snapshot
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Continuous Performance Management Ongoing
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Industry recognition

• GTB Awards
• Winner Best Corporate Innovation 2008
• World Communications Awards
• Finalist Best Managed Service Category 2005/06
• Highly commended Best Managed Service Category
  2006/07
• IET Innovation Award for Telecommunications
• Highly commended Best Corporate Innovation
  Category 2007
• Patents
• BT Innovation Awards 2 years winner

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Product roadmap
Financial Year
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Application Performance Monitoring
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Product roadmap
Financial Year
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AAI Total optimisation portfolio
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WAN Optimisation Service

• Managed WAN Optimisation Service (WOS) based on
  Riverbed technology
• Fully integrated in to AAI suite of services and
  complement to Application Optimisation Service
• Q3 launch
• AAI Audit based Consultancy to give unbiased
  optimisation advice
• Fully managed service, Professional Services
  design, Project managed installation
• 247 Helpdesk, Proactive Fault Management
• Optional Service Management and Reporting Service

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Application Optimisation Service Autonomic change
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Features and Capabilities Coverage
1 REPORTING CAPABILITY INCLUDES CISCO APA, WAAS
MOBILE NOT YET TESTED 2 JUNIPER DEPLOYED ON 4 BT
ACCOUNTS BUT COMPARATIVE FEATURE TESTING AT
ADASTRAL PARK YET TBC
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Product roadmap
Financial Year
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Application Optimisation Services FuturesJohn
Wittgreffe, ICT Research Chief
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• How can I assure the performance ofmy business
  applications

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Measure user experience of the application
ApplicationQuality Score
Excellent
Good
Fair
Poor
Not Working
Time
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Control to prevent performance problems
Control e.g. Application Level QoS
ApplicationQuality Score
Excellent
Good
Fair
Poor
Not Working
Time
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Application Quality Measures
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With detailed application performance audit,real
time monitoring, trending, and diagnosis
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Application-Level SLA roadmap
Status
Network and IT on Demand
Process Optimisation
NW and IT on Demand
On Demand Network
Service Level Manager (Digital Fuel)
Network on Demand
Application Optimisation Services
Quality of Application-Level SLA
Application Optimisation Services
Application Assured Infrastructure
MPLS IP-VPN with Classes of Service
2008
2011
Adastral Park Demo only - delivery dates not set
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Demonstration

• Demonstration of roadmap items

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Closing statements

• Portfolio continuously evolving
• Constant development with customers
• Ongoing RD and innovation
• Closer integration of AAI services to the network
  
• Fully integrated application optimisation
• Extend global professional services
• Application specific training
• Work with customers to understand application
  performance requirements
• Apply AAI to Assure application requirements

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Thank you
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(No Transcript)