Quality management system questionnaire at Tampere College Results Comenius project meeting Gppingen

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Quality management system questionnaire at
Tampere CollegeResults Comenius project
meetingGöppingen, April 2008
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The staff was asked

• What kinds of QM activities are you aware of?
• Where and in how far are you profiting from QM
  activities at the moment?
• What QM activities have you been involved in?
• What do you dislike concerning QM?
• What could be done in order to benefit more from
  QM activities, in your daily work in the future?

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Target groups

• The following groups were asked the questions
• Principals of Tampere College institutes (6
  persons)
• Other staff, over 90 teachers (randomized
  weighted sampling, n24)
• E-mail questionnaire

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Analysis

• Answers for the questions 1-3 were classified
  quantitatively, too
• To get an overall picture to what extent quality
  system is known and utilized
• Results were classified
• Principals
• Other staff (mostly teachers)

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Results, principals

• What kinds of QM activities are you aware of?
• a) Knows many (33 )
• b) Knows quite many (50 )
• c) Knows few/little (17 )
• d) Doesnt know (0 )
• Numerous Tampere College development projects and
  training courses were mentioned, eg. Curriculum
  development and skills demonstration development
  and development of studentsfeedback system
• Quality management was understood in a broad way,
  eg. Many development projects were understood as
  QM
• gtgtThe principals are well aware of QM activities

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Results, principals

• Where and in how far are you profiting from QM
  activities at the moment?
• a) Well (0 )
• b) Quite well (50 )
• c) Little (50 )
• d) Doesnt know/profit (0 )
• We can thus unify practices in Tampere College
• It develops our work and makes it more clear and
  sensible in long run
• ISO or EFQM which is the direction? Should be
  EFQM
• Risk management, crisis management is developed
• Internal Audits develop our activities
• Project results should be taken to practice
• I have not got a grip of quality management
  practices very well

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Results, principals

• What QM activities have you been involved in?
• a) Many (0 )
• b) Quite many (33 )
• c) Not many (67 )
• d) No (0 )
• Description of QM processes
• Curriculum development
• Quality development group member not clear
  direction
• Internal audits

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Results, principals

• What do you dislike concerning QM?
• What does QM development work include making
  this clear for the staff
• Clear lines are missing
• We have perhaps too high goals, how to
  disseminate the system in the grassroot level
• Too much paper work
• Too large audits too often
• The connections between parts of the system
  should be made clear how thing are connected to
  each other
• I like it

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Results, principals

• What could be done in order to benefit more from
  QM activities, in your daily work in the future?
• Utilization of feedback system by all the staff
  making all the systems functioning
• Concentrate in 1 or 2 domains in a period (half a
  year)
• Bringing quality work as part of every day work
  so that it does not sound like a course
  bringing it to the grassroot level
• Develop better systems and dissemination of
  results
• Make the work done transparent. Teachers dont
  read common part of the curriculum or quality
  system

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Results, other staff

• What kinds of QM activities are you aware of?
• a) Knows many (0 )
• b) Knows quite many (21 )
• c) Knows few/little (14 )
• d) Doesnt know (64 )
• Many projects were mentioned in the answers
• Organisation reform
• Quality management system development
• Student feedback system development
• Contents of teaching, quality of cooperation with
  stakeholders
• Development of e-learning
• I shall retire soon, it doesnt concern me
• I dont have very detailed picture of it
• I know only some projects of my unit
• I dont know of any development measures
• I dont know

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Results, other staff

• Where and in how far are you profiting from QM
  activities at the moment?
• a) Well (0 )
• b) Quite well (7 )
• c) Little (29 )
• d) Doesnt know/profit (64 )
• Because I have participated numerous national
  projects of my sector, I get much informaion
• Skiss demonstration development benefits all the
  parties
• Quality brings work
• I am not dealing with this. That is why I dont
  benefit
• I guess I would benefit I if knew what is going
• I dont know (2)

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Results, other staff

• What QM activities have you been involved in?
• a) Many (0 )
• b) Quite many (21 )
• c) Not many (21 )
• d) No (57 )
• Several projects were mentioned
• Development of on-the-job learning
• Development of QM system
• Development of skill demonstrations
• Developmen t days of my unit
• Internal audits
• Only in personal level, in my own teaching
• My own work
• As far as I understand, no
• No

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Results, other staff

• What do you dislike concerning QM?
• Quality development is hard work alone, little
  concrete support, lack of resources too
• Persons committed to quality development work are
  few
• It should be paid more
• Working part by part. Should be from whole
• Reports
• Much talk about quality, but little resources
• Stays often at celebration speech level
• Difficult to say, no experience
• Too many written rules, should be more practical
  guidance
• Informing
• I dont know (2)
• Word quality work makes me angry
• Everything that makes my work clearer benefits me

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Results, other staff

• What could be done in order to benefit more from
  QM activities, in your daily work in the future?
• The leaders of the units should commit more in
  the quality work
• Units can be ask a concrete plan how they shall
  apply QM/ it should be monitored
• More resources
• Positive atmosphere to quality work the
  appreciation of the management level
• Good results should result as more money
• Project results should be transferred to concrete
  practices
• Quaity chain must work what is the customer?
  What is the activity of highest priority?
• Difficult question. I shall think about it.
• Go on working together
• More lessons
• Quality will consist of details
• The figurative sentencies, I dont understand
  them but I see many needs of development
• Information dissemination (3)
• Clear rules

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Conclusions

• Management level is well aware of QM, teachers
  not
• Importance of QM system is not known as tool of
  development or management
• The system should be part of everyday work
• Internal audits may help in introducing QM system
• More resources for QM system is needed
• New administrative rules require that vocational
  colleges must have a quality system