Boosting for OUR Ideal Culture

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UNICREDIT LEASING CORPORATION IFN SA

• Boosting for OUR Ideal Culture

Bucharest, September 2009 Camelia Drama Head
of Human Resources
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If the END means that we did the Organisational
Culture study
START with the END in mind

• Effective July 2009
• For gt 200 people
• 10 business areas / departments
• Sales, Customer Service, Finance, Credit
  Operations, Global Business Services etc

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And with the challenge of our beginning
START with the END in mind

• Boosting for a MORE CONSTRUCTIVE Culture
• Boosting for OUR IDEAL Culture

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We Are Constructive. We Aim for becoming
Who we are

• More externally focused. More Customer focused
• Less competitive among each other
• More determined to pursue standard of excellence
• More opened and supportive
• Better in decision making, risk taking,
  fostering initiative and accountability
• Leaders

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In other words
Who we are

• UniCredit Leasing - The No.1 leasing company in
  Europe and in Romania
• Part of UniCredit Group, a major international
  financial institution
• A truly international leasing network 3,000
  employees in 17 countries.
• Europes main leasing provider with core
  activities in the areas of vehicle, equipment and
  real estate.
• Offering a variety of value-added services such
  as insurance services, construction management
  and fleet management.
• The Success Story of the UniCredit Leasing Group

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In other words We aim for becoming
Who we are

• The preferred leasing company when a customer
  looks for a business partner.
• A unique team of professionals

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Identifying the Business Challenges
How did it start?
General business .. The quality of the
portfolio.. Strengthen the position of business
leader .. Differentiate in service and lead the
change so to meet the increased customer
expectations Develop the product
portfolio Organizational Continue to develop
and motivate people , while achieving business
objectives and meeting clients needs Continue to
develop a high achieving performance culture
while focusing on recognition and rewarding
People Have a mutual understanding of a core
set of values, principles, and behaviors Create
our ideal culture in UniCredit Leasing Develop
employee competencies with priority to
Leadership/ Management, sales, customer service
and communication Retain key talents
General business Ensure the business growth so
that. Maintain position as business leader in
the market in terms of products, services and
presence. Differentiate in service and lead the
change so to meet the increased customer
expectations Develop the product
portfolio Organizational Follow up the after
merge integration, while achieving business
objectives and meeting clients needs Integrate
Performance Management in business
processes People Have a mutual understanding of
a core set of values, principles, and
behaviors Create a common language in UniCredit
Leasing Develop employee competencies with
priority to Leadership/ Management, sales,
customer service and communication Retain key
talents
2009
2007
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The Key ingredients
Boosting for Our Ideal Culture

• Leadership. CEO, CSO, CFO - People Centered
• HR responsible facilitator, catalyst
• The right consultant at the right time..

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From our positive experience
Boosting for Our Ideal Culture

• Question the value. Always. Validate.
• Try to anticipate all resistance roots and the
  matching solutions.
• Build the trust.
• Develop your business acumen and capabilities.
  Continuously
• Understand the business principles, needs,
  challenges. Use the business language. Translate
  Business in HR and vice versa
• Believe in it. Passionately.
• Influence the decision through different
  Persuaders.
• Work with the right consultants
• Always come back to the good sense.

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Where we are
Boosting for Our Ideal Culture

• Striving to keep focus and optimism
• Working to close the gaps
• Learning from mistakes.
• On the track ..

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EVERY SUCCESS TO ALL OF US !
Boosting for Our Ideal Culture