Dun

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Dun BradstreetThe Power Behind Quality
Information

• 2006 Presentation
• DB use of Crisis Commander for Incident
  Management and Disaster Recovery

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DB's Intense Commitment to our Customers
Reflects in our Aspiration...
To be the most trusted source of business insight
so our customers can decide with confidence

• Over 4,700 domestic and International employees
• Over 1.4 Billion dollars in Revenue for 2005
• Information on over 120 million businesses in
  over 200 countries
• The most trusted a level of trust that is
  unrivaled and is built on our 160-year heritage

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Everyday You Make Decisions That Greatly Impact
and Can Even Make or Break Your Business

• In Risk Management
• Understanding and managing total risk exposure
  within your existing customer portfolio
• Identifying and aggressively collecting on
  high-risk accounts
• Benefiting from frequent assessment of the risk
  of all your customers
• Using your credit resources more efficiently to
  save money
• In Sales Marketing
• Uncovering who and how big your most important
  customers are
• Exploiting untapped opportunities within these
  customers
• Acquiring new high-growth customers that look
  like your best existing customers
• Re-allocating your sales force resources based on
  revealed growth
• In Supply Management
• Understanding when and how to reduce suppliers to
  increase your negotiating leverage
  and find significant savings
• Uncovering risks and dependencies on suppliers to
  reduce exposure to supplier failure

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Particularly, When Business Changes So
Frequently

• In the next 60 minutes
• 251 businesses will have a suit, lien or judgment
  filed against them
• 183 business telephone numbers will change or be
  disconnected
• 43 business addresses will change
• 36 directorship (CEO, CFO, etc.) changes will
  occur
• 33 new businesses will open their doors
• 8 companies will change their names
• 7 businesses will file for bankruptcy

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We Have Over 160 Years of Experience in
Collecting from Multiple Sources and Enhancing
Data Into the Quality Information that Drives
Profitable Decisions
Decisions
Quality Information
Thousands of Sources of Data
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This Process of Collecting and Enhancing Data is
Called DUNSRightTM and Consists of Quality
Assurance Plus Five Quality Drivers
Entity Matching 2
D-U-N-S Number 3
Corporate Linkage 4
Predictive Indicators 5
Global Data Collection 1
Quality Information
DB Global Database
Quality Assurance
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As a Result, You Not Only Have Access to the
Worlds Largest Global Business Database ...

• DB Global Database
• Over 120 million businesses
• Over 200 countries

Over 1.5 Million Daily Updates
DB D-U-N-S Number
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So You Can Be DB Sure About Your Critical
Business Decisions
Dont Just Be Sure. Be DB Sure.TM
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Dun Bradstreet BCP Team Structure
Hugh Heaney
Larry Newhall
DB , Business Continuance Leader
BCP Technology Project Leader
BCP Technology Project Leader
BCP Business Project Leader
Incident Management Project Leader
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DB - Decision to Use Crisis Commander

• Replace existing cumbersome document management
  systems.
• Better management of the growth in global
  incident reporting.
• 30 to 40 growth of global incidents.
• Looking for User Friendly hosted solution
  available via the Internet.
• Evolved into use during recovery testing and
  event management.
• Streamlined communications during recovery
  testing.

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Tools and Vendors Used to Address Incidents

• CSC Computer Sciences Corporation
• 3rd Party Data Center Production Services
• Technology Recovery Partner
• CC Crisis Commander
• Incident Management Tool
• Contains all tasks and information required for
  incident management

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DB Disaster Recovery Management using Crisis
Commander

• Scope of recovery test
• Over 100 recovery participants in five (5)
  countries.
• Recovery test duration is 56 hours
• 100 Applications/Systems recovered and tested
• Hardware Recovered
• 200 Servers (Wintel, HP, Sun)
• 2 Mainframes
• 20 Terra Bites of Data Storage

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Crisis Commander Document Repository Accessible
via the Internet
Uploaded Documents Recovery Plans Recovery Key
Contacts Recovery Test Results Forum text
log Site Notification Lists Calling Trees
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Crisis Commander Assists in Document Planning
Contingency Plans Recovery Priority Recovery
Documents/Plans Local Incident Plans (Fire,
Hurricane, etc.)
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Crisis Commander Communication Functionality
Info. Center Update Crisis Homepage Update
Contact Lists Create WEB Page links Site
Contact Lists
DB looked to Crisis Commander (Info. Center) to
improve communication between the technical
recovery group and the global recovery support
group.
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DBs use Crisis Commander Homepage
During testing we utilize the Crisis Homepage to
communicate steps completed, servers ready for
testing, etc. As well as links to other
information and the forum
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CC Homepage Recovery Systems Status Update
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Issue Documentation During DB Recovery Testing
Forum Global Tester Communication System error
messages Detailed string of testing
issues History of testing issues
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Homepage Example - Forum
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Today in Crisis Commander

• We currently store evacuation plans, site
  notification lists, critical site information and
  calling trees for 74 locations globally supported
  by 136 Site Incident Managers
• Hurricane Contingency plans have been built as a
  result of lessons learned from Hurricane Wilma
  and its affect on our Plantation, Florida office
• As Chris has discussed, we use Crisis Commander
  for storage of Technical DR plans and testing
  results from Recovery Drills, as well as
  leveraging the Crisis Homepage and Forum tools
  during DR testing to meet Communication and
  Documentation requirements.
• Additionally, DB has several partners that we
  rely upon to have contingency plans. We track
  and store critical partners contact information,
  BC plans and testing data

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Tomorrow In Crisis Commander

• Building more contingency plans using the basic
  Hurricane plans to build others for natural
  disasters, fires, etc. Keeping them intuitive so
  anyone can run them. Our goal is to have plans
  that can be executed by any Incident Manager in
  the company
• Working on hooking existing HR employee record
  files into Crisis Commander for ease of updating
  data.
• Continue to leverage tools within CC for DR
  testing
• Eliminating more of the manual documenting and
  management of Incidents by levering CC for full
  Incident Management.

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Dun Bradstreet Representatives Michelle
Haselmann HaselmannM_at_DNB.com Chris Olvesen
Olvesenc_at_DNB.com
Questions????
Thank You