Managing Change Inside the Agency

1
Managing ChangeInsidethe Agency
Making Our Own Processes Better
2
Administrative Details
3
Conference Objectives

• After completing this training, you should be
  able to
• Describe a project change in terms of objectives,
  constraints, and stakeholders and use that
  information in ongoing project management
  activities within your organization
• Enhance overall project management activities by
• Developing an understanding of the range of
  issues involved in the strategic management of
  cultural change within a Child Welfare
  organization
• Reviewing effective training options and
  measurement strategies
• Incorporating quality assurance (QA) processes
  and procedures
• Using best practices and lessons learned from
  other Child Welfare organizations

4
Intended Audience

• Managers and technical leads who perform project
  management functions
• Newly appointed managers or personnel from any
  level of a Child Welfare organization that need
  to understand project management activities

5
Introductions

• Please provide
• Your name, organization, and organizational role
• The most significant change you would like to
  effect in your organization
• Your expectations for this conference
• How have you prepared for this conference?

6
Contents
Introductions Scenario Introduction Overview
Step 1 Decide to Change Step 2 Get
Sponsorship Step 3 Where Are We? Step 4 Plan
the Change Step 5 Implement the
Change 5a Implement the Change Training 5b
Implement the Change QA Step 6 Measure the
Change Training Wrap-Up Exercises Appendix
Topic 1 Topic 2 Topic 3 Topic 4 Topic
5 Topic 6 Topic 7 Topic 8 Topic 9 Topic
10 Topic 11
1
2
3
4
5
6
7
8
9
10
11
7
Course Icons
8
Training Agenda

• DAY 1
• Introductions
• Scenario Introduction
• Overview
• Lunch
• Exercise 1 Using ETVX
• Step 1 Decide to Change
• Exercise 2 Source and Nature of Change
• Step 2 Get Sponsorship
• Lessons Learned Selling to Your Sponsors

• DAY 2
• Exercise 3 Getting Your Sponsors Buy-in
• Step 3 Where Are We?
• Exercise 4 Bottlenecks of the Case Study
• Step 4 Plan the Change
• Process Models
• Current Processes
• Transition Planning
• Discussion Documenting Requirements
• Lunch
• Step 5 Implement the Change
• Managing Expectations
• The Training Plan
• Lessons Learned Setting Up Training
• Step 5 (cont.)
• QA Contracting

• DAY 3 (Half-day)
• Lessons Learned Using a Quality Assurance
  Contractor
• Exercise 5 QA Standards
• Step 6 Measure the Change
• Exercise 6T-Puzzle
• Training Wrap-Up