Cooperative Education Work Term 1: Stephanie Thompson

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Co-operative Education Work Term 1 Stephanie
Thompson Danielle Sutton
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History of CAA

• Started in 1904 as the Manitoba Motor League.
• The club started with only 12 motorists, and is
  one Manitobas oldest existing companies.
• CAA now has 160,000 members.
• It is part of the Canadian Automobile
  Association, which is affiliated with AAA across
  the United States and clubs all over the world.

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A Brief Tour of CAA Manitoba
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Empress Branch
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The Warehouse
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The Trip Tiks Department
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The Telecenter
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The Three Departments of CAA

• Auto-Touring
• Trip-tiks, maps, tour books, travellers cheques,
  IDPs, travel health insurance, merchandise,
  member services, road side assistance
• Travel Agency
• Cruise specialists, Disney experts, flights, tour
  packages, visa assistance
• Home Property Insurance

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Management Structure

• In Winnipeg, there are three branches Empress,
  St. Annes, and McPhillips
• Within each branch there is a Manager and a
  Supervisor
• As Travel Counselors, we communicate more
  directly to the Supervisor
• The branch manager acts as a liaison to the
  administration offices

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Amy Losics, Branch Manager Marian Warner,
Empress Receptionist
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Our Duties

• Sell CAA memberships
• Quote and sell travel health insurance
• Receive and sell merchandise
• Sell travelers cheques, IDPs, foreign currency
  and attraction tickets
• Take passport photos
• Assist members with trip planning by providing
  maps, tour books, and Trip Tiks

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Personal and Professional Gains

• Experienced in map reading and explanation
• Knowledge of North American geography
• Learned how to market the services and benefits
  through promotional activities
• Team work
• Continue employment
• Knowledge of the tourism industry

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Travel Counselors from Empress
Danielle taking a members passport photo
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Benefits and Services of a CAA Membership

• There are five different grades of memberships
• A La Carte
• Basic
• Plus
• Plus Rv
• Premier

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The College of Disney Knowledge
Danielle, Sandra and Raeann all CDK graduates!

• Disney is a partner of CAA
• All employees are required to take the College of
  Disney Knowledge online course
• This course consists of company information about
  all of the North American parks, as well as
  selling techniques

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Questions?