Quality Function Deployment for Designing a Course

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Quality Function Deployment for Designing a Course

• By
• S. O. Duffuaa, U. Al-Turki and M. Hawsawi

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Presentation Plan

• Introduction
• Literature review
• Paper objectives
• Problem statement
• Quality function deployment
• Application of QFD for designing
• statistics course
• Conclusion and further research

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Introduction

• Academic programs are one of the main ingredient
  in quality of graduates
• Programs are drastically affected by courses
  design
• Courses design is essential element for building
  quality academic programs

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Introduction

• Course design is usually made by intuition and
  experience
• Courses delivery is based on experience and ad
  hoc consultation
• Industry/employers are usually consulted in
  programs design, but rarely in course design
• Students input is rarely thought in the process
  of course delivery
• A need exist to systematize the process of course
  design and delivery

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Literature

• Literature will be confined to the design and
  delivery of basic statistics courses
• Molinero advocates teaching philosophical and
  conceptual aspects of statistics to OR and MS
  students
• Hogg, Khamis provide suggestions on how to teach
  a basic statistics course
• Macnaughton outlines goals for an introductory
  course

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Literature

• QFD has been used in designing ME programs

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Problem Statement

• Experience has shown in our department that our
  students are having problems in understanding and
  retaining the basic probability and statistics
  concepts
• The concepts in basic statistics are necessary
  for them to succeed in advance level courses
• These concept are essential for their success as
  industrial engineers

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Objectives

• To enhance the design and delivery of a basic
  statistics course with the following aims
• To meet industrial needs for basic statistics
• To improve students learning and aid them in
  retaining the probability and statistics concepts

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Approach

• Use the methodology of quality function
  deployment (QFD) to design and deliver this basic
  course
• QFD is a planning technique that is born in Japan
  as a strategy for assuring that quality is built
  into new processes. It helps organization to take
  the voice of the customer and factor their wants
  and needs into organization product and process
  planning

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Quality Function Deployment

• QFD uses matrices to help organization satisfy
  customer requirements
• The Most important matrix is the house of quality
  (HOQ) that consists of several sub-matrices
• Other matrices are the process planning matrix
  and the design concept evaluation

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External and Internal Customers

• Employers/Organization are used as external
  customers to specify their needs
• Students are used as external customers to
  determine delivery requirements
• Faculty are used as designers for the course
  technical requirements

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Customer requirements

• The employers/organizations have identified the
  following topics are the most important to them
• Summarization of data
• Estimation of parameters
• Test of hypothesis
• Distribution identification
• Knowledge of statistics software

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Students Technical Requirements

•  
• 1. Knowledgeable and experienced faculty
  members.
• 2.  Communicate well and write excellent
  notes.
• 3. Faculty members who solve homework problems
  and examples.
• 4.     Small class size.
• 5. Textbook with simple language, clearly
• organized, and contains many examples.
• 6.  Statistical package use.
•  

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Technical Requirements

• The following requirements are identified to be
  of most importance by the faculty
• Syllabus
• Student preparation
• Faculty
• Teaching methods
• Class size

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  Table 1 levels of the syllabus
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Table 2 Levels of prerequisites
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  Table 3 levels of grade in prerequisites
 
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Table 4 Faculty levels
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Table 5 Levels of teaching methods
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Table 6 Level of class size
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Design Concepts

• A design concept is a selection of a level from
  the technical requirements to come up with a
  design that best satisfies companies and
  students requirements. As an example, a design
  concept can have a first level syllabus, second
  level student preparation, third level of
  pre-requisite, sixth level of faculty, first
  level of teaching method and a second level of
  class size.

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Table 8 Course design concepts
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Table 9 Design concepts evaluation

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Conclusion and Further Research

• QFD is an effective tool for designing and
  delivering courses.
• It matches customer requirements with technical
  requirements.
• The use of QFD provides a better understanding of
  the course design process.
• The new course design is a balanced one.

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Conclusion and Further Research

• More work could be done to identify more design
  concepts for evaluation.
• AHP or a more sophisticated evaluation process
  can be used to evaluate resulting design
  concepts.
• An awareness program must be launched before
  applying QFD in process, product or service
  design.

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Thank you. Any Questions or Comments?