Yale University Library: Course support programs

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Yale University LibraryCourse support programs

• Presentation to the Public Affairs Department
• Danuta A. Nitecki
• Associate University Librarian
• Holly Grossetta Nardini
• Service Quality Improvement Director
• Fred Martz
• Director, Library Systems Office
• January 30, 2002

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• The Librarys service portfolio
• includes support for
• Faculty Teaching and
• Student Learning.

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Working toward improving student learning

• Partnerships with faculty
• Direct assistance to learners
• Exploration and applications of information
  technologies

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Library-faculty Partnerships

• Role of the library liaisons
• Information professionals
• Subject specialists
• New faculty orientations
• Build collections
• Develop information literacy skills for students
• Mandatory instruction in History English

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Direct assistance to learners

• In person, by telephone and
• through e-mail
• Over 135,000 questions answered last year
• 111 hours of staffed assistance offered weekly
  through 44 service points

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Direct assistance to learners

• Through group instruction in the library
• Through classroom delivery
• Through Web-based guides and tutorials, e.g.
• For traveling students
• For finding journals
• For specific disciplines

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Librarians reach out

• Provide over 900 group presentations each year
• Attended by over 8,200 Yale learners

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Exploration application of information
technology

• The Librarys presence on the Web
• For information
• For interaction between staff readers
• Convenient access to resources on campus and
  worldwide
• Library brings to students
• Written words
• Sights
• Sounds
• Web tour by Holly Grossetta Nardini

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• Fred Martz
• Director of Library Systems Office
• Demonstration of our ELI project using Luna
  Imaging, Inc. Insight software

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Impact on support for faculty

• I cannot tell you enough how pleased I am with
  the colloquia. I have had students tell me how
  helpful they are .I realize how little they
  appear to have known about basic research
  ---Religious Studies faculty member
• Perhaps my enthusiasm comes from my being new to
  Yale and, frankly, very disappointed last
  semester by my students written work. Of course
  classes vary, but this semester was so different,
  and the papers so thorough, that it is unlikely
  it was all the luck of the draw. -- American
  studies faculty member

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Impact on support for teaching

• These library sessions are a short and useful
  way of acquainting students with the basics of
  preparing a research seminar. I find them highly
  useful. -- History faculty member
• The library sessions are a valuable part of
  English 114. -- English faculty member

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Impact on student learning

• A few of the students thought that the
  presentationwas the best one they had attended.
  They liked the way the librarian presented the
  material and structured it to focus on the type
  of research they would be doing. History
  faculty member
• I had very positive feedback about your intro
  to Orbis research from my studentsTo quote one
  of them, I couldnt have written my paper
  without it!
• English faculty member

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Take away

• Library is the heart of the university. . .
• Working with faculty, directly with students, and
  via innovative technologies, the Library is also
  a lifeline for preparing life-long learners.