Special considerations of PARQ and exercise implications to medical conditions

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Quest Benchmarking Conference 2008
Business Planning Presented by Mark Wilson
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Introduction

• Facility Manager at Hamilton Water Palace for 5
  years
• 6th Cycle of Quest
• Current score of 82
• April 2007
• X2 Quest assessments
• as Manager

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Areas of Best Practice

• SDR1 Business Management
• The Business Plan links to Local and National
  Strategies
• The centre has a current Business Plan with
  clear actions, timescales and responsibilities
  for all aspects of managing the facilities.
• Staff and Stakeholders have access to and are
  involved in delivering the Business Plan
• Reviews

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So where is the link to local and national
strategies?

• The Golden Thread
• Scottish Government
• SLC Community Plan (10 years)
• SLC Council Plan Connect (4 years)
• Leisure Strategy (4 years)
• SLL Business Plan (1 year)
• HWP Business Plan (1 year)

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Scottish Government

• 5 Strategic Objectives
• Wealthier Fairer
• Smarter
• Healthier
• Safer Stronger
• Greener

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Key Document Community and Council Plan
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Leisure Strategy - Purpose

• Strategic Framework
• Improve quality of life for residents of South
  Lanarkshire
• Provide clear links with relevant National
  Policies
• Provide a framework which will lead to higher
  levels of physical activity
• Maximise the benefits of Primary /
• Secondary School Modernisation Programme

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Leisure Strategy- Key Documents
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Leisure Strategy - Consultation
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Leisure Strategy - Strategic Goals

• To increase all levels of PARTICIPATION in sport
  and physical activity in South Lanarkshire
• To provide PATHWAYS into life-long participation
  in activity and to higher levels of sporting
  performance
• To improve ACCESS to modern facilities and
  quality services throughout South Lanarkshire
• To build stronger internal and external
  PARTNERSHIPSto deliver the vision of the
  strategy
• To improve the HEALTH of the people of South
  Lanarkshire
• To improve the IMPACT of all leisure services in
  South Lanarkshire

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SLL Business Plan

• Mission statement, four principal objectives and
  actions all reflect the priorities highlighted in
  the Leisure Strategy.
• This acts as a template for HWP Plan.

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HWP Planning

• HWP Annual Review
• Business Plan (BP) / Service Improvement Plan
  (SIP) / Marketing Plan
• Customer Comments / Feedback
• Staff Comments/Feedback
• Health Safety - Incidents
• Financial Performance
• Attendance
• Absence
• Maintenance Contracts
• Programming
• Training

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Comments Review 07-08
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The HWP Business Plan

• Section 1 Executive Summary
• Section 2 Background
• Section 3 Mission Statement
• Section 4 Objectives
• Section 5 Actions to Achieve Objectives
• Section 6 Sector/Market Analysis
• Section 7 Leisure Strategy
• Section 8 Financial Analysis
• Section 9 Risk Management
• Section 10 Management and Human Resources
• Section 11 Assets and Equipment
• Section 12 Performance Measurement
• Section 13 SLL Trading Ltd
• Section 14 Action Plan 2008/09 (inc. Service
  Improvement Plan)
• Section 15 Product Development Review HWP 1995 -
  2007
• Section 16 Quest
• Section 17 Capital Expenditure Priorities 2008
  -2009

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Mission Statement

• We will provide a range of sport and recreation
  opportunities that are socially inclusive and
  will help fulfil the communitys expectations at
  a value for money price to our users and at an
  acceptable cost to our stakeholders.

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HWP Objectives

• To work with local health, education and other
  agencies to promote good health and increase
  awareness of activities within HWP that will help
  in maintaining a healthy lifestyle.
• To becomes truly inclusive and provides quality
  wet and dry sport and recreation opportunities
  for all residents and visitors to Hamilton.
• To continually improve the service to our
  customers by developing the effectiveness of our
  workforce and our working practices, as well as
  addressing service quality, variety and
  responding to changing needs and trends.
• To generate and increase income and reduce the
  net cost per user. ()

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or for everybody else save the most dedicated

• Healthy Lifestyles
• Improvement
• Inclusive service
• Pound Management
• Or HIIP for short.
• These mirror SLLs objectives thereby
  delivering a consistent message and making it
  easier for staff to remember both!

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Actions to Achieve Objectives
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HWP Action Plan
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Staff Key Work Objectives
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Personal Development Review

• 11 Interview
• Up to six key work objectives allocated relevant
  to job.
• Actions, timescales and training needs agreed to
  achieve objectives.
• Reviewed after 6 months
• Evaluated after 1 year

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HWP Business Planning Model
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In Summary Whats good about HWPs Business Plan

• Mission statement and principal objectives are
  intrinsically the same as SLL BP leading to a
  consistent message.
• Actions to Achieve Objectives links national and
  local plans and strategies.
• Action Plan referenced back to SLL BP.
• Management team given individual objectives and
  actions that link back to the HWP BP.
• Action Plan reviewed every six months through PDR
  as staff actions are linked.
• PDR process identifies training requirements
  needed to achieve BP actions.
• HWP Business Plan is a working document and does
  not sit on a shelf gathering dust.

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Thank you for listening.

• Any
• Questions?
• mark.wilson2_at_southlanarkshireleisure.co.uk

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Now for some out of the box thinking from
sporting advertisers
They think it is all over.it is now!