Business Information Service Walter Murray Manager Scottish Enterprise

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Business Information ServiceWalter
MurrayManager Scottish Enterprise
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Outline of Presentation

• Brief history
• Current Services
• Future Plans

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Historical

• 1991 Creation of Scottish Enterprise
• 1992 Tayside Training Information Service
• 1993/4 Scottish Business Shop Network
• 1995 First Contact with John Coll !
• 1999 Independent review of Service

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Network issues

• Quality of service delivery
• Resources available locally
• Branding of Service
• Consistency of service
• Support for front line staff

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Current Position

• Business Gateway
• Core Services
• Staff Development and accreditation
• Striving for Excellence Programme
• Developing customer base

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Business Information

• Currently approx. 60 staff across Network
• Cleared over 100,000 enquiries last year
• 39 access locations across the Scottish
  Enterprise Network full/part time

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Euro Info Centre

• Over 300 Euro Info Centres across Europe and
  beyond
• Links with other European services and the
  European Commission
• EIC services are integrated into the Business
  Gateway Network
• Dedicated European Specialists
• Wide range of services TED, Market
  intelligence, Interactive Policy Making
  initiative, business cooperation and more
• www.scottish-enterprise.com/euroinfocentre

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Euro Info Centre operation

• EIC Enquiry Levels 2003 - Total enquiries
  2034
• Tenders Electronic Daily Service (TED)
• - 57 Member Clients
• - 19 clients won contracts worth in excess of
  95 million
• EIC Events organised 2003/04
• - 20 Enlargement Events
• - 7 European Specialist Training Events
• - 6 National Events
• www.scottish-enterprise.com/euroinfocentre

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Future Aims

• Make businesses more aware of the value of
  quality business information
• Encourage clients to use self help services
• Develop frontline staff skills
• Work in partnership with local and National
  information resources to ensure OUR clients get
  best support.

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Walter Murray

• Business Gateway
• Business Information Service
• 0845 609 6611
• www.bgateway.com