Human Performance Center

1
Human Performance Center
DoD HFE TAG 52 Human Systems Integration 1
November 2004

MR. John Rice for Capt. Matt Peters, USN
Commanding Office
2
Briefing Purpose

• Address the Navy commitment to improving the
  mission capability
• of our sailors and briefly describe the role of
  the Navy HPC
• Origin
• Mission
• Organization
• Describe the HP Detachment concept
• Show HPSMs application to Capability-based
  Acquisition
• Request the HFE TAGs assistance defining and
  integrating
• unique roles and functions of various Human
  Science Communities
• of Practice to provide for effective HSI to
  achieve required military
• capability.

3
The Origin of the Navys HPC

• Executive Review of Navy Training (Oct00)
• Explicitly managing human performance is not a
• function the Navy performs today
• Significant change growth will be required to
• implement this concept
• Navy performance consultants must be
• developedgrown from within the Navy from
• the best sources elsewhere
• The Navy needs an organization fully dedicated
• to Human Performance
• Task Force EXCEL HP Cell (Sep01)
• The HPC will be the key enabler for the HPSM
• It will serve 3 primary customers Sailors, the
  Fleet
• the acquisition community
• Its organizational structure will evolve in a
  phased
• approach commensurate with its workload
• Provisional HPC (Dec02)

4
HPC Mission
The mission of the Human Performance Center is
to optimize Naval warfighting performance by
applying the Human Performance Systems Model and
the Science of Learning to all facets of Naval
operations.
Generate solution options and metrics
Apply Science of Learning Human Performance
Conduct effectiveness cost analysis
Translate job requirements into competencies
Performance Consultants
(K, S, A, O, T)
Make recommend- ations
5
Human Performance Improvement
Human Performance Improvement (HPI) is achieved
by identifying and removing or avoiding barriers
that limit mission capability by preventing
people from achieving optimum performance of
mission tasks.

• Based on an evolving field rooted in the
  principles of behavioral
• cognitive psychology, instructional
  technology, human factor
• engineering, organizational development and
  related fields..
• Uses processes based on systemic systematic
  analysis of human
• performanceusing a standardized approach to
  Mission, Performance
• Gap Root Cause Analyses leading to
  Intervention Selection and related
• risk assessment of Development/Acquisition
  activity.
• Focus on peoples roles and functions defined by
  KSA and tools,
• to achieve mission objectives
• Directly tied to developing, maintaining, and
  using affordable and
• cost effective mission capability
• Uses blended solutions that integrates
  Manpower, Material,
• Training, Doctrine/TTP, Policy, supporting
  effective Human
• Systems Integration Engineering

6
Human Performance CenterStructure
CNO
Naval Education Training Command
N00T
Naval Personnel Development Command
Human Performance Center
Navy War College
HP TECH Support - Measurement Evaluation -
Science of Learning - Modeling and Simulation
- Team Performance
Navy Postgraduate School
Chief of Naval Air Training
Enlisted
Det
Det
Det
Det
Det
7
HPC Locations
The HPC A corporate Navy organization
supporting the Sailor (NETC/CNP), the Fleet and
the Acquisition community

• Groton
• SLC/CSL

• Great Lakes
• NSTC

• Newport
• NWC
• SWOS
• NWDC

• Port Hueneme
• CSFE

• Monterey
• NPS

• Washington
• NAVSEA
• CNI

• PAX River
• NAVAIR

• Dahlgren
• CSCS

• San Diego
• CNAF
• CNSF
• SPAWAR
• FASWC
• CIT
• SPECWAR

• Athens
• CSS

• Corpus Christi
• CNATRA

• Pensacola
• CNATT
• CC

• Orlando
• HPC N7 HP TECH Support
• Measurement Evaluation
• Science of Learning
• Modeling and Simulation
• Team Performance

• Honolulu
• CPF

• Panama City
• CEOD/D

8
HPC Acquisition Detachment Status


NAVSEA

NAVAIR
COTF
4 Billets MOU in Development Fill in 2nd-4th QTR
FY05
3 billets MOU in Development Fill in 2 QTR FY05
3 of 4 billets filled FY04

Acquisition Detachments
Project LCS DDX MMA TACTOM Virtual Syscom
Flag Brief 20 Sept Work group
Named Developing Concept of Employment
HPC
SPAWAR

4 Billets MOU in Development Fill in 3rd 4th
QTR FY05
9
Human Performance Systems Model in
Capability-Based Acquisition
10
HPSM Mapped to JCIDS Acquisition Process
Initial Operational Capability
Full Operational Capability
A
C
B
Concept Refinement
System Demonstration
Sustainment
Technology Development
System Integration
LRIP
Full-Rate Production Deployment
Disposal
Joint Capabilities Integration and Development
System Analysis
Design Readiness Review

CDD
CPD
ICD
Technology Development
Concept Refinement
System Development Demonstration
Production Deployment
Operations Support
Identifies Gaps, Needs, and Approaches
Pre-Systems Acquisition
Systems Acquisition
Sustainment
Intervention Implementation
Intervention Planning
Develop Interventions
Make Implementation Strategy
Implement Interventions
Develop POA M
Monitor Results (Formative Evaluation)
Get Stakeholders Approval
Revise as Necessary
Intervention Selection
Evaluation
Classify the Root Cause
TE Against Desired Goals (Summative Evaluation)
Identify Candidate Interventions
Provide Feedback to Stakeholders
Recommend Appropriate interventions
11
For the HFE TAG
12
What is HSI?
New Activity ? New process ? New profession
? Redressing of legacy HFE? Framework? Architectur
e? Management tool? Any of the Above? All of the
Above? Some of the Above?
13
The rate of change in Defense threat, missions,
technology, organization and processes has
revolutionized the way human issues affect
mission successes. The structure and emphasis
of both the research in and the application of
human physical, mental and social science needed
to achieve mission success may need to
change.Changes may need to include
restructuring of the work performed by human
science professionals to redistribute knowledge,
skill and tasks into discernible jobs.
Human Sciences Transformation?
14
Whos Who in the HSI Zoo??
15
Who? (What is distinctive of each?)
Manpower Analysts
Organizational Developers
Anatomist
Physiologist
Human Factors Engineers
Human performance Technologist
Medical Research Scientists
Sociologists
Program Manager
Industrial Engineers
Behavioral Scientists
HSI Engineer
Psychologists
Human Performance Technologist
HSIist?
Instructional Designers
Operations Researchers
16
Does what?
Job Task Analysis
System Performance Gap Analysis
Cognitive work load analysis
Human-Machine Interface Design
Emotional Stability and Threat Analysis
Task Performance Evaluation
Group Dynamics and Performance
Human Systems Integration Testing
Mission Failure Avoidance Analysis
Physical work load analysis
Performance Improvement Development
Task Performance Risk Analysis
Work Environment Analysis
Performance Barrier Analysis
Human Modeling Simulation
Conditions Effects Analysis
Training Methods and Materials Design
Organizational Effectiveness Assessment
Organization Gap Analysis
Training Alternative Selection
Mission Performance Gap Analysis
Human Performance Gap Analysis
Organizational Effectiveness
17
When?
Experiments
Post-Mission Failure
Pre-Mission
CDD Development
Field Observation
Human Systems Integration Testing
Demonstrations
Operational Testing
ICD Development
COTS Technology Assessment
Training Planning
Engineering Design
Doctrine Development
Training Alternative Selection
Integration Testing
Post System Deployment
Acquisition
18
Lack of clearly defined human science
discipline's roles will result in duplication and
waste in some areas while other critical areas of
concern are ignored.We do not have the clear
roles for HFE, HSI engineers (?) and HP
technologist (?), Etc., that are needed to
achieve synergy of effort required to achieve
cost effect human mission capability even if the
objectives are clearly defined.
Human Sciences Transformation
19
HSI Team based on applied human science
specialties
Anatomy / Anthropology
Human Performance Improvement
Work Environment Measurement Tool Gap
Analysis Task organization and sequence
Industrial Engineering
Human Factors Engineering
Manpower Mgmt Division of labor Authority and
Decision making Leadership
Organizational Development
20
Getting the Right Mix
HFE
IE
21
Getting the Right Mix
OD
HFE
IE
22
Getting the Right Mix
HSI
OD
HFE
IE
23
Getting the Right Mix
HSI
HPT
OD
HFE
IE
24
Getting the Right Mix
ISD
HSI
HPT
OD
HFE
IE
25
I welcome you thoughts and discussion over the
next few days. John Rice Acquisition Detachment
Director Human Performance Center Dam Neck
Virginia 757- 492 6623 W 757- 323 7225
C John.m.rice_at_navy.mil
26
BackupStuff
27
The rate of change in Defense threat, missions,
technology, organization and processes has
revolutionized the way human issues affect
mission successes. The structure and emphasis
of both the research in and the application of
human physical, mental and social science needed
to achieve mission success may need to
change.Changes may need to include
restructuring of the work performed by human
science professionals to redistribute knowledge,
skill and tasks into discernible jobs. Lack of
clearly defined human science discipline's roles
will result in duplication and waste in some
areas while other critical areas of concern are
ignored.We do not have the clear roles for HFE,
HSI engineers (?) and HP technologist (?), Etc.,
that are needed to achieve synergy of effort
required to achieve cost effect human mission
capability even if the objectives are clearly
defined.
Human Sciences Transformation
28
HSI
M I S S I ON F A I LUR E OR R I S K
OD
OD
INDUSTRIAL ENGINEERING
HPIT
Manpower
Manpower
HFE
ISD
ISD
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Human Performance CenterFY 04 Structure
Naval Education Training Command
N00T
ACQUISITON Dets
NAVAIR
Det
SPAWAR
Det
NAVSEA
Det
Naval Service Training Command
Naval Personnel Development Command
Human Performance Center
OPTEVFOR
Det
FLEET Dets
CFFC / CLF
Det
CNATT
SWOS
Det
Det
CPF
Det
Chief of Naval Air Training
Navy War College
CNE
CEODD
Det
Det
Det
CNAF
Det
Det
Navy Postgraduate School
CNL
SLC
Det
Det
CSF
Det
Det
Det
CPD
Det
INTEL
Det
CNSF
Det
Hub
Officer
Enlisted
CC
CIT
Det
Det
Det
Det
FASWC
Det
CSFE
CSCS
Det
Det
NNWC
Det
Det
Det
CSS
CATNSF
Det
Det
CNSWC
Det
Det
Det
Det
Det
TBD ???
Det
Competency Dets
Force Heath Medical
HPC Phased Implementation
Phase 1
Phase 2
Phase 3
Det
30
HPC Phased Implementation
The HPC A corporate Navy organization
supporting the Sailor (NETC/CNP), the Fleet and
the Acquisition community

• FY02 (TFE HP Cell)
• FY03 (Provisional HPC)
• 16 sites
• 75-85 temporary personnel
• NPDC NSTC
• FY04 (HPC)
• 29 sites
• 171 permanent personnel
• (141 Civilian, 30 Military)
• Formal Training
• Fleet
• FY 05
• Acquisition
• (NAVAIR, NAVSEA, SPAWAR,
• COMOPTEVFOR)
• CNATRA
• NWC

• Groton
• SLC/CSL

• Great Lakes
• NSTC

• Newport
• NWC
• SWOS
• NWDC

• Monterey
• NPS

• Port Hueneme
• CSFE

• Washington
• NAVSEA
• CNI

• PAX River
• NAVAIR

• Dahlgren
• CSCS

• San Diego
• CNAF
• CNSF
• SPAWAR
• FASWC
• CIT
• SPECWAR

• Athens
• CSS

• Corpus Christi
• CNATRA

• Orlando
• HPC N7

• Pensacola
• CNATT
• CC

• Honolulu
• CPF

Map Key Blue Fleet Green Acquisition Red
NETC -Future Dets?

• Panama City
• CEOD/D

31
HPC Customers
Fleet


Acquisition

NETC
CFFC CPF CNAF CSF CNSF
NAVSEA NAVAIR SPAWAR OPTEVFOR
NSTC CNATRA NWC NPS NPDC
MP

PERS-4 CNO N12 CNO N13 NAVMAC
Center HP Dets
Specialists
Standards Methodology Measurement
(MOE/MOP) Models
Simulations SkillsNet Coord (JTA) HP
Technology
Cost Analysis/ROI Knowledge Management
RD/ Design of Experiments
Science of Learning
Individual, Team
Organizational Performance
32
What Effects Human Performance?

• Human Performance
• addresses all factors
• that impact the ability of
• people to achieve
• the required level of
• mission performance.
• Performance
• deficiencies
• can occur at the
• individual, team and
• organizational levels.
• Human Performance
• analyses are typically
• focused on problems
• that have resisted
• traditional solutions.
• because they cant be

Engineering Solution
Training Solution
Manpower Solution

• Quantity
• Ratings
• Seniority

• EPSS
• PC Sim
• Job Aide
• eLearning

Material Solution

• Personnel
• Human Factors
• Safety
• Manpower
• Training
• Medical
• Habitability
• Survivability

New mission
Testing
33
The JCIDS Acquisition Process
Initial Operational Capability
Full Operational Capability
A
B
C
Concept Refinement
System Demonstration
Sustainment
Technology Development
System Integration
LRIP
Full-Rate Production Deployment
Joint Capabilities Integration and Development
System Analysis
Design Readiness Review
Disposal

CDD
CPD
ICD
Technology Development
Concept Refinement
System Development Demonstration
Operations Support
Identifies Gaps, Needs, and Approaches
Production Deployment
Pre-Systems Acquisition
Systems Acquisition
Fielding
Evaluation
Sustainment
34
Intervention Implementation
Intervention Planning
Develop Interventions
Make Implementation Strategy
Implement Interventions
Develop POA M
Monitor Results (Formative Evaluation)
Get Stakeholders Approval
Revise as Necessary
Intervention Selection
Evaluation
Classify the Root Cause
TE Against Desired Goals (Summative Evaluation)
Identify Candidate Interventions
Provide Feedback to Stakeholders
Recommend Appropriate interventions
35
JCIDS Mapped to HPC Acquisition Detachments

Initial Operational Capability
Full Operational Capability
A
B
C
Concept Refinement
System Demonstration
Sustainment
Technology Development
System Integration
LRIP
Full-Rate Production Deployment
Joint Capabilities Integration and Development
System Analysis
Design Readiness Review
Disposal

CDD
CPD
ICD
Technology Development
Concept Refinement
System Development Demonstration
Operations Support
Identifies Gaps, Needs, and Approaches
Production Deployment
Pre-Systems Acquisition
Systems Acquisition
Fielding
Evaluation
Sustainment
SYSCOM HP Dets
OPTEVFOR HP Det
NETC Fleet HP Dets
36
JCIDS and HPC Acquisition Detachments
Initial Operational Capability
Full Operational Capability
A
B
C
Concept Refinement
System Demonstration
Sustainment
Technology Development
System Integration
LRIP
Full-Rate Production Deployment
Joint Capabilities Integration and Development
System Analysis
Design Readiness Review
Disposal

CDD
CPD
ICD
Technology Development
Concept Refinement
System Development Demonstration
Operations Support
Identifies Gaps, Needs, and Approaches
Production Deployment
Pre-Systems Acquisition
Systems Acquisition
Fielding
Evaluation
Sustainment
SYSCOM HP Dets
OPTEVFOR HP Det
NETC Fleet HP Dets
37
HPC Detachments Mapped to HPSM and JCIDS Process
Initial Operational Capability
Full Operational Capability
A
B
C
Concept Refinement
System Demonstration
Sustainment
Technology Development
System Integration
LRIP
Full-Rate Production Deployment
Joint Capabilities Integration and Development
System Analysis
Design Readiness Review
Disposal

CDD
CPD
ICD
Technology Development
Concept Refinement
System Development Demonstration
Operations Support
Identifies Gaps, Needs, and Approaches
Production Deployment
Pre-Systems Acquisition
Systems Acquisition
Fielding
Evaluation
Sustainment
SYSCOM HP Dets
OPTEVFOR HP Det
NETC Fleet HP Dets
Intervention Implementation
Intervention Planning
Develop Interventions
Make Implementation Strategy
Implement Interventions
Develop POA M
Monitor Results (Formative Evaluation)
Get Stakeholders Approval
Revise as Necessary
Intervention Selection
Evaluation
Classify the Root Cause
TE Against Desired Goals (Summative Evaluation)
Identify Candidate Interventions
Provide Feedback to Stakeholders
Recommend Appropriate interventions
38
HPI Process Mapped to JCIDS and HPC Acquisition
Detachments
Initial Operational Capability
Full Operational Capability
A
B
C
Concept Refinement
System Demonstration
Sustainment
Technology Development
System Integration
LRIP
Full-Rate Production Deployment
Joint Capabilities Integration and Development
System Analysis
Design Readiness Review
Disposal

CDD
CPD
ICD
Technology Development
Concept Refinement
System Development Demonstration
Operations Support
Identifies Gaps, Needs, and Approaches
Production Deployment
Pre-Systems Acquisition
Systems Acquisition
Fielding
Evaluation
Sustainment
SYSCOM HP Dets
OPTEVFOR HP Det
NETC Fleet HP Dets

• In capability-based acquisition, there is a
  need for continuous independent
• HP assessment of emerging systems to
  identify
• Potential positive material capability impact
  on human mission task performance
• Risks that, otherwise acceptable
  hardware/software solutions, may have unintended
  adverse effects
• on the war fighters mission task
  performance.
• SYSCOM and OPTEVFOR Acquisition Detachments
  provide for early detection of potential
• HP barriers to achieving systems intended
  mission capability prior to IOC/Spiral delivery.
• NETC and Acquisition Detachments can make
  timely training related information available
• to COMOPTEVFOR, PMs SYSCOMs throughout the
  systems development.
• COTF and SYSCOM detachments provide for more
  realistic new system training
• requirements assessment and planning
  information as systems approach IOC.

39
NETC HP Voice in Acquisition Process
PMs
PMs
PMs
PMs
NAVAIR HSI
SPAWAR HSI
NETC CENTERS
PMs
NETC Fleet DETS
AQUISITION DETS
PMs
HPC
NAVSEA HSI
PMs
Fleet and Type Commanders
COTF DET
PMs
PMs

• HPC provides a mechanism for continuous
  application of HPI technology to
• Early identification of new system HP issues
  for Sponsors, SYSCOMS PMs
• Incorporating Science of Learning principles
  in both system design and training
• Bring a HP focus to Developmental and
  Operational Testing
• Measuring system effects on warfighter
  capability at IOC.
• Maintaining realistic and effective Post ICO
  training

40
Acquisition Program Access to NETC Input
PMs
PMs
PMs
PMs
PMs
PMs
PMs
NAVAIR HSI
NAVAIR HSI
SPAWAR HSI
SPAWAR HSI
PMs
PMs
NETC DETS
NETC CENTER SMEs
AQUISITION DETS
AQUISITION DETS
PMs
PMs
HPC
HPC
NAVSEA HSI
PMs
NAVSEA HSI
PMs
COTF DET
COTF DET
PMs
PMs
PMs
PMs

• Acquisition Detachments Facilitate
• NETC awareness of acquisition issues effecting
  IOC Human Mission performance
• Early participations in new system training
  plans
• Early recognition of emerging system
  capability and limitations that may impact
• HP and training at IOC
• Opportunities to contribute to the evaluation
  of system HP factors in
• developmental testing and operational testing

41
NETC HP Voice in Acquisition Process
PMs
PMs
PMs
PMs
PMs
PMs
PMs
NAVAIR HSI
NAVAIR HSI
SPAWAR HSI
SPAWAR HSI
NETC CENTER SMEs
PMs
PMs
NETC Fleet DETS
AQUISITION DETS
AQUISITION DETS
PMs
PMs
HPC
HPC
Fleet and Type Commanders
NAVSEA HSI
PMs
NAVSEA HSI
PMs
COTF DET
COTF DET
PMs
PMs
PMs
PMs

• HPC NETC CENTER and Fleet Dets Facilitate
• Acquisition Knowledge Sharing with Acquisition
  Detachments
• Broad range of mission focused SME reviews of
  ICD/CDD
• Centers work on Development, Review PM
  feedback on the MPTSP
• Center support to IOC training development
• Center SME input/support to OT plan, design,
  and execution

42
NETC HP Voice in Acquisition Process
PMs
PMs
PMs
PMs
NAVAIR HSI
SPAWAR HSI
NETC CENTERS
PMs
NETC Fleet DETS
AQUISITION DETS
PMs
HPC
NAVSEA HSI
PMs
Fleet and Type Commanders
COTF DET
PMs
PMs

• HPC provides a mechanism for continuous
  application of HPI technology to
• Early identification of new system HP issues
  for Sponsors, SYSCOMS PMs
• Incorporating Science of Learning principles
  in both system design and training
• Bring a HP focus to Developmental and
  Operational Testing
• Measuring system effects on warfighter
  capability at IOC.
• Maintaining realistic and effective Post ICO
  training

43
NETC HP Voice in Acquisition Process
PMs
PMs
PMs
PMs
PMs
PMs
PMs
NAVAIR HSI
NAVAIR HSI
SPAWAR HSI
SPAWAR HSI
NETC CENTER SMEs
PMs
PMs
NETC Fleet DETS
AQUISITION DETS
AQUISITION DETS
PMs
PMs
HPC
HPC
Fleet and Type Commanders
NAVSEA HSI
PMs
NAVSEA HSI
PMs
COTF DET
COTF DET
PMs
PMs
PMs
PMs

• HPC NETC CENTER and Fleet Dets Facilitate
• Acquisition Knowledge Sharing with Acquisition
  Detachments
• Broad range of mission focused SME reviews of
  ICD/CDD
• Centers work on Development, Review PM
  feedback on the MPTSP
• Center support to IOC training development
• Center SME input/support to OT plan, design,
  and execution

44
HP Detachments Mapped to JCIDS
Initial Operational Capability
Full Operational Capability
A
C
B
Concept Refinement
System Demonstration
Sustainment
Technology Development
System Integration
LRIP
Full-Rate Production Deployment
Disposal
Joint Capabilities Integration and Development
System Analysis
Design Readiness Review

CDD
CPD
ICD
Technology Development
Concept Refinement
System Development Demonstration
Production Deployment
Operations Support
Identifies Gaps, Needs, and Approaches
Pre-Systems Acquisition
Systems Acquisition
Sustainment
SYSCOM HP Dets
OPTEVFOR HP Det
NETC Fleet HP Dets

• In capability-based acquisition, there is a
  need for continuous HP assessment of emerging
  systems to identify
• Potential positive material capability impact
  on human mission task performance
• Risks that, otherwise acceptable
  hardware/software solutions, may have unintended
  adverse effects
• on the war fighters mission task
  performance.
• SYSCOM and OPTEVFOR Acquisition Detachments
  provide for early, prior to IOC/Spiral delivery,
  detection of potential HP barriers to achieving
  systems intended mission capability.
• NETC and Acquisition Detachments can make
  timely training related information available
• to COMOPTEVFOR, PMs SYSCOMs throughout the
  systems development.
• COTF and SYSCOM detachments identify
  opportunity for system modifications and/or new
  system training requirements and planning as
  systems approach IOC.

45
Correct Start is Critical