Cloud-based Contact Center Market by Product Type, Distribution Channel, End User 2024-2032

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Global Cloud-based Contact Center Market Research
and Forecast Report 2024-2032

• Format PDFEXCEL

2023 IMARC All Rights Reserved
2
About IMARC Group

• International Market Analysis Research and
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Report Highlight and Description

• According to the latest report by IMARC Group,
  titled "Cloud-based Contact Center Market Global
  Industry Trends, Share, Size, Growth, Opportunity
  and Forecast 2024-2032," the global cloud-based
  contact center market size reached US 27.2
  Billion in 2023.
• A cloud-based contact center refers to the
  central point in an enterprise that allows an
  outbound and inbound communication channel with
  customers. It is a comprehensive suite of
  applications, tools and cloud-hosted services
  that are generally installed in large businesses
  for effectively handling customer care services.
• It involves the utilization of several methods of
  communication, including email, voice and social
  media, in order to connect with customers while
  maintaining a consistent record. As a result, it
  offers enterprises a modern alternative to
  on-premises contact centers and easy and quick
  access to multiple services and tools required to
  communicate in todays web-based world.
• Request for a PDF sample of this report
  https//www.imarcgroup.com/cloud-based-contact-cen
  ter-market/requestsample

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Report Description

• Global Cloud-based Contact Center Market Trends
• The global market is primarily driven by the
  rising need for efficient communication systems
  across multiple sectors. This is supported by
  rapid digitization across the globe that has
  encouraged multiple businesses to heavily invest
  in the deployment of cloud-based contact centers.
  Furthermore, the sudden outbreak of coronavirus
  disease (COVID-19) and the increasing adoption of
  remote working practices have accelerated the
  utilization of cloud solution across several
  countries. Since the cloud-based contact center
  is a reliable and convenient solution for
  enterprises to continue their business during the
  onset of the pandemic, this is providing a boost
  to the market growth.
• Additionally, continual technological
  advancements and the integration of artificial
  intelligence (AI) and machine learning (ML) with
  the cloud-based contact center are acting as
  major growth-inducing factors. The market is
  further driven by the rising adoption of the
  service platform across banking and financial
  institutions for providing sophisticated and
  smooth customer interaction. Other factors,
  including rapid digitization, continuous
  improvements in the information technology (IT)
  infrastructure and extensive research and
  development (RD) activities conducted by key
  players, are also positively influencing the
  market.
• Looking forward, the market is anticipated to
  reach a value of US 148.1 Billion by 2032,
  exhibiting a CAGR of 20.3 during 2024-2032.
• View Report TOC, Figures and Tables
  https//www.imarcgroup.com/cloud-based-contact-cen
  ter-market

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Report Segmentation

• Component Insights
• Solution
• Automatic Call Distribution
• Agent Performance Optimization
• Dialers
• Interactive Voice Response
• Computer Telephony Integration
• Analytics and Reporting
• Service
• Professional Services
• Managed Services
• Deployment Mode Insights
• Public Cloud

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Report Segmentation

• Private Cloud
• Hybrid Cloud
• Organization Size Insights
• Small and Medium-sized Enterprises
• Large Enterprises
• End Use Industry Insights
• BFSI
• IT and Telecom
• Media and Entertainment
• Retail
• Logistics and Transport

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Report Segmentation

• Healthcare
• Others
• Regional Insights
• North America
• Asia-Pacific
• Europe
• Latin America
• Middle East and Africa

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Competitive Landscape with Key Players

• 3CLogic
• 8x8 Inc.
• Avaya Inc.
• Cisco Systems Inc.
• Content Guru Limited
• Five9 Inc.
• Genesys
• NICE Ltd.
• RingCentral Inc.
• Talkdesk
• Twilio Inc.
• Vocalcom
• Vonage

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Key Questions Answered in the Report
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Key Questions Answered in the Report
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Table of Contents

• 1    Preface2    Scope and Methodology    2.1  
   Objectives of the Study    2.2  
   Stakeholders    2.3    Data Sources       
  2.3.1    Primary Sources        2.3.2  
   Secondary Sources    2.4    Market Estimation 
        2.4.1    Bottom-Up Approach        2.4.2  
   Top-Down Approach    2.5    Forecasting
  Methodology3    Executive Summary4  
   Introduction    4.1    Overview    4.2    Key
  Industry Trends5    Global Cloud-based Contact
  Center Market    5.1    Market Overview    5.2
     Market Performance    5.3    Impact of
  COVID-19  5.4    Market Forecast
• 6     Market Breakup by Component
• 6.1 Solution
• 6.1.1 Market Trends
• 6.1.2 Key Segments
• 6.1.2.1 Automatic Call Distribution
• 6.1.2.2 Agent Performance Optimization
• 6.1.2.3 Dialers
• 6.1.2.4 Interactive Voice Response
• 6.1.2.5 Computer Telephony Integration
• 6.1.2.6 Analytics and Reporting
• 6.1.3 Market Forecast       

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Table of Contents

• 6.2 Service
• 6.2.1 Market Trends
• 6.2.2 Key Segments
• 6.2.2.1 Professional Services
• 6.2.2.2 Managed Services
• 6.2.3 Market Forecast
• 7 Market Breakup by Deployment Mode
• 7.1 Public Cloud
• 7.1.1 Market Trends
• 7.1.2 Market Forecast
• 7.2 Private Cloud
• 7.2.1 Market Trends
• 7.2.2 Market Forecast
• 7.3 Hybrid Cloud
• 7.3.1 Market Trends
• 7.3.2 Market Forecast
• 8 Market Breakup by Organization Size
• 8.1 Small and Medium-sized Enterprises
• 8.1.1 Market Trends

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Disclaimer

• 2023 IMARC All Rights Reserved
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  of International Market Analysis Research and
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  Market Analysis Research and Consulting (IMARC).
• Disclaimer All contents and data of this
  publication, including forecasts, data analysis
  and opinion have been based on information and
  sources believed to be accurate and reliable at
  the time of publishing. International Market
  Analysis Research and Consulting makes no
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  accuracy or completeness of any Information
  provided. IMARC accepts no liability whatsoever
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  errors or inaccuracies if any found this
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• IMARC, IMARC Group and Global Therapy Insight
  Series are registered trademarks of International
  Market Analysis Research and Consulting. All
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  registered trademarks of their respective
  companies.

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