AHEPA provides personalized care

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AHEPA provides personalized care
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• At AHEPA Senior Living, we are passionate about
  connecting with every single resident who
  entrusts us to provide them care. However,
  providing unparalleled personalized care doesnt
  come without the occasional challenge, as one of
  our Service Coordinators (SC) in Indiana found
  herself on the first day at her new location.
  Despite any obstacles, our staff is determined to
  ensure everyone is given the attention and care
  they deserve!
• When an SC in Indiana entered her new position,
  she was immediately greeted by a resident who had
  long been refusing services and medical care,
  despite efforts by both the Property Manager (PM)
  and Quality Assurance Manager. The SC knew this
  resident would be challenging, but she was up to
  the task.
• The SC decided to spend more time working with
  the resident, but the resident resisted the care.
  She would regularly shut the door, make rude
  remarks, and argue with the SC upon every
  interaction. These actions led our SC to believe
  that the resident had been struggling
  emotionally, but it didnt stop the SC from
  engaging with the resident.

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• Building new habits
• Long-standing issues with the resident stemmed
  from the inspection process, where the PM would
  regularly give her referrals for hygiene and
  housekeeping issues. To break the old habits, the
  SC decided it would be best to meet with the
  resident more often. The SC began to schedule
  times to work together, but the resident often
  missed the appointments.
• Even without these meetings, the resident would
  typically address issues and pass reinspection.
  The SC knew this routine was not sustainable and
  continued to press further upstream to find the
  root cause.
• Over time, our dedicated SC learned from the
  resident that her family was not part of her
  life, which led her to resist support from anyone.

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• After about a year, the SC and PM had gained the
  residents trust enough to speak about her family
  her children had abandoned her, and she felt
  powerless. Together, they discussed her health
  she agreed to resume treatments, work on her
  hygiene and keep up with her home. They got her
  into a group for parents with estranged children,
  a companion animal, and a medical transportation
  card, and she began attending resident
  association events things were turning around!
• Then in April 2020, the COVID-19 global pandemic
  hit, and people across the globe had to rethink
  what day-to-day life would look like, and we were
  no different. While we reworked our routines to
  ensure the safety and wellness of all, this
  resident fell back to her old habits. She again
  failed an inspection, but this time she didnt
  pass upon reinspection. Since the failed
  inspections were a reoccurring problem, she was
  given an eviction notice.

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• Lending a helping hand
• The SC worked with the resident and other staff,
  where it was determined that a new start might be
  the best thing for the residents long-term
  health and wellbeing. With this in mind, the SC
  was able to secure a transfer to another location
  for the resident.
• A little after the transfer, the SC reached out
  to the staff at the residents new location.
  While she was still reserved, the new team had
  reported no hygiene or housekeeping issues! The
  resident participates in community events and is
  on a stable health plan.
• Because of this SCs hard work and determination,
  the resident is in a much better place
  emotionally. The SC still thinks about and checks
  in on the resident from time to time, providing
  the unparalleled care that only AHEPA Senior
  Living can.

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AHEPA 78 Senior Apartments
AHEPA 100 Senior Apartments
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Woods Senior Living Center