Warranty management using Microsoft platform - PowerPoint PPT Presentation
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Warranty management using Microsoft platform
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Zoxima helps customers leverage Microsoft and Salesforce products & technologies to comprehensively cover industry specific and customer specific business processes. We help customers to deploy Microsoft & Salesforce technology components , non – Salesforce interventions and receive extended business benefits. Today, with over 100+ professionals on Microsoft & Salesforce, AI & business consulting we boast to be a leader on customer innovation and delivery partner on Salesforce solutions. Zoxima focuses on Customer-side of the business and innovates around technology enablers and business drivers to ensure Clients are aligned to offer best Customer experience, Run most innovative Marketing initiatives, Do targeted sales with the highest level of productivity and be ahead of the curve on technology adoption. – PowerPoint PPT presentation
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Title: Warranty management using Microsoft platform
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Warranty management using Microsoft platform
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Manage contracts, warranties and SLAs with ease
Much like any other aspect of a business,
Warranty management is an essential component of
any profitable organization. The ability to
manage warranty registration, status tracking,
claims registration, product replacements,
receipt of damage etc. is essential, and not
having this can have adverse business effects,
including loss of sales and customer
dissatisfaction.
We at Zoxima bring immense expertise in warranty
management on Microsoft platform that not only
empowers the service teams but also speed up
services management process, warranty claims and
approvals process, CSAT and customer satisfaction.
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Benefits of warranty management
Warranty registration
Status tracking QR code/ unique code, IOT,
portal/ mobile apps, call center
Warranty claim registration verification,
decision for repair / replacement- on cost /FOC
Ticket management planning and execution of
service request
Service center or site service execution
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Product and part replacement inventory
status, ordering, receipt, replacement and
billing (On full/partial cost or FOC)
New product/ part warranty tracking
registration
Warranty claims management by service partners
Receipt of damage (replaced parts) and failure
analysis, logical disposing off
Customer satisfaction / CSAT
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As a proud Microsoft platinum consulting partner,
we bring to you a great experience to implement
warranty management on Microsoft platform for
businesses across different industry verticals.
This works in tandem with our own (or
third-party) sales and distribution automation
solutions like DMS, SFA, B2B commerce, retailer
partner ordering apps.
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We serve multiple industries including
manufacturing, building materials, FMCG, media
and entertainment, digital companies, consumer
durables, automotive, Edtech, paper, electrical
electronic. Do let us know if you would like to
know more about our unique strengths and we will
very happy to stay connected with you.
Select customers more.
To know more visit www.zoxima.com
