Top 10 Lesser Known Advantages of VoIP

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10 Surprising VoIP Benefits You May Not Know About
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Discover 10 Advantages of VoIP Systems You Might
Not Have Known

• Amplified Productivity
• Rich Conversations Using Machine Learning
• Have Complete Control Using Effective Dashboard
  Design
• Easily Scalable Tech Stack
• Workforce Optimization through Omnichannel Model
• Complete Portability
• Increased Security
• Superior Voice Quality
• Direct and Indirect Cost Savings
• Improved Sales and Customer Support through
  Integration

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10 Surprising VoIP Benefits You May Not Know About
The VoIP services industry shows no sign of
slowing down as it continues to strengthen, with
businesses moving to cloud communication because
of technological advances. Apart from the
advanced capabilities and convenience offered
by VoIP service providers, the pandemics big
push towards remote and hybrid work arrangements
has contributed significantly to the growth of
the mobile VoIP industry. Todays VoIP system
includes more functionalities than just
wholesale/retail voice calling and Interactive
Voice Response (IVR). Whatever your niche, VoIP
technology provides a reliable, efficient, and
unified platform for business communication
through intelligent call routing strategies,
integrations, omnichannel presence, better
organization of conversations, and more.
According to a recent study, automated customer
service has secured its position amongst top AI
investments, with funding worth 4.5 billion,
followed by sales process automation (2.7
billion) and threat prevention (2.7 billion).
Telecommunication is closely concerned with
customer service, sales, and security, and VoIP
systems strive to bring quality, profitability,
efficiency, and innovations to these
areas. Lets discover some lesser-known
advantages of VoIP services leading innovation in
business communication.
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Amplified Productivity
VoIP services providers offer cloud-hosted
platforms that make a foundation for intelligent
capabilities that analog phone lines could never
achieve. Unified communication is one such
approach that accounts for the most significant
productivity gains. It erases boundaries between
the desk phone and the mobile phone, the team
collaboration and the customer interface
tool. Advanced features like intelligent
routing, automated IVR, voicemail, and virtual
phone numbers ensure that employees or agents
never miss calls. Besides, with customer data
handy, employees can focus on clients
in-the-moment needs rather than launching a
lengthy investigation into previous conversations.
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Rich Conversations Using Machine Learning
VoIP services providers are looking into
opportunities to enrich conversations by applying
machine learning (ML) and Natural Language
Processing (NLP) to voice during and after calls.
The VoIP system can process and leverage call
data to predict callers intentions and route
them to a particular employee or team. During
the call, AI and ML can offer suggestions on how
agents can proceed to make customers happy based
on the emotional weight of each sentence. It can
also translate the call in real-time for call
centers in different countries.
Post-conversation, VoIP APIs (Application
Programming Interfaces) can aggregate insights
and take actions, such as scheduling follow-ups,
booking appointments, etc.
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Have Complete Control Using Effective Dashboard
Design
VoIP systems often come with comprehensive
dashboards and admin portals with an effective
user interface that keeps all VoIP
functionalities a click away. This portal allows
the business to build a call flow or a call tree,
e.g. when the company receives a call from a new
customer who has placed an order, it should be
directed to the sales team through
auto-attendant. Users can set up their profiles
with customized voicemails, pop-up guides, tasks,
projects, and more. VoIP dashboards give access
to easy-to-use communication analytics,
after-call surveys, sales automation, inbox, and
more.
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Easily Scalable Tech Stack
Scalable technology is one of the prime reasons
businesses switch to VoIP services because it can
be modified when needed. It enables enterprises
to manage frequent and sizable changes in
campaigns. For instance, contact centers will be
flooded with customer inquiries when a brand
launches a campaign to bring a new product to the
market. The business can easily add extra phone
lines and even spin up unique virtual phone
numbers for callers. When the campaign ends,
seasonal spikes die down, or a business
experience a lull, they can scale back down their
VoIP phone network. VoIP expansion and
alterations are affordable and effortless.
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Workforce Optimization through Omnichannel Model

• The flexibility of VoIP systems enabled by API
  Integrations allows businesses to implement an
  omnichannel strategy. A unified and
  well-connected view of multiple communication
  channels makes it easy for employees to help
  customers. In an omnichannel strategy, customer
  data from an offline branch, website, mobile app,
  social, and phone calls are all synced in
  real-time to display previous interactions,
  notes, and context to the agents.
• Businesses can benefit from the following using
  omnichannel VoIP features
• Increased customer retention rates
• Faster query resolution times
• Optimized remote workforce
• Enhanced personalization

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Complete Portability
VoIP facilitates complete portability, which is
beneficial, especially for remote, hybrid, and
highly mobile teams requiring frequent travel.
Users can access their VoIP phone systems from
anywhere with a working internet
connection. Besides the softphone interface,
VoIP service providers offer iOS or Android apps
and web-based calling. Hence, employees are
always in contact with customers whenever they
are away from their desks. Todays VoIP systems
help meet the demands of remote and on-the-go
workforce with collaboration features like
instant messaging, file sharing, co-editing,
video conferencing, and white-boarding tools.
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Increased Security
Security threats are rising, where bad actors
find an entry point into the VoIP system through
fraudulent phone calls. VoIP is among the biggest
targets for DDoS attacks and social engineering.
However, in recent years, VoIP has witnessed the
development of higher levels of encryption,
tailored security packages, and comprehensive
firewalls. VoIP providers update their
architecture consistently to help mitigate
security breaches through newer vulnerabilities.
They also offer remote network monitoring,
real-time security alerts, and access control to
track and stop questionable calling behavior.
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Superior Voice Quality
VoIP can deliver higher quality and reliable
phone service thanks to advances such as HD
voice, global points of presence, automated
bandwidth adjustments, and partnerships with
tier-1 carriers. Unlike VoIP in its earlier days,
VoIP calls are likely to be crisp and clear with
no latency, jitter, lags, or call dropouts. VoIP
technology consistently delivers high-quality
calls with an SLA-guaranteed uptime of almost
99.9.
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Direct and Indirect Cost Savings
With traditional phone lines, businesses incur
massive upfront costs related to PBX (Private
Branch Exchange) hardware and copper wiring
charges. VoIP networks dont need these since
broadband connections power VoIP services. VoIP
calls are cheaper than calls over Public Switched
Telephone Network (PSTN) or the traditional
circuit-switched telephone network. It
facilitates competitive charges for long-distance
or international calling due to wholesale voice
carrier arrangements. The indirect cost savings
include savings with remote work and repurposed
human resources. VoIP systems also come with
add-on features that are not inherent in other
methods, such as call forwarding, group ringing,
call flow, direct inward dialing, and more.
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Improved Sales and Customer Support through
Integration
VoIP is a cloud-based phone system that offers
out-of-the-box integrations with help desk
software, sales tools, CRM, email marketing
tools, transcription apps, and more. Employees
can access, use, and share data from these
integrations to multitask and derive optimum
results. It consolidates communications from
emails, CRM, calls, social media, and surveys
into an intuitive, single point-of-view. For
instance, sales app integrations work with CRM to
centralize workflows, enabling businesses to
track and monitor sales through call analysis.
Similarly, customer support integrations allow
companies to aggregate data from events, calls,
CRM, and email marketing to measure customer
satisfaction and agent performance metrics.
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Answer the Call of Your Business Communications
Needs
VoIP services providers are joining forces with
modern and advanced information and
communications technology infrastructure. They
offer flexible and scalable VoIP services that
help unleash unified and streamlined business
communication. VoIP solutions help businesses
meet customer expectations, empower employees to
be more productive, and deliver rich,
personalized experiences. Bankai Group has
exclusive traffic arrangements with MNOs, MVNOs,
and enterprise customers to provide high-quality
A-Z, retail, and wholesale VoIP services.
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Thank You
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Phone Email Website
1 718 713 8417 info_at_bankaigroup.com
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