What is the idle position for a chatbot on a website? - PowerPoint PPT Presentation

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What is the idle position for a chatbot on a website?

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Chatbots are AI-enabled programs that interact with the customers. In competitive times, it is important for companies to provide their customers – PowerPoint PPT presentation

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Updated: 6 September 2021
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Provided by: gtechcouncil
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Title: What is the idle position for a chatbot on a website?


1
What is the idle position for a chatbot on a
website?
Chatbots are AI-enabled programs that interact
with the customers. In competitive times, it
is important for companies to provide their
customers with the best service and be
prompt in their response. Conventional CRM
tools need the support of modern technology
to make them more effective and efficient.
Chatbots is one such tool that can escalate the
response time and works round the clock to
resolve the queries of the customers. Chatbots
are an integration of artificial intelligence,
IoT, and APIs. All these work together to
create an interactive program that assesses the
customer's queries and responds accordingly. The
chatbot market is expected to reach a mark
of 10.5 billion by 2026, at a Compound Annual
Growth Rate (CAGR) of 23.5 between 2020 and
2026. This whopping rise in the growth of
the
market size also opens up the avenues for a good
career opportunity.
2
  • Those who want to become chatbot experts can
    enroll for the chatbot certification.
  • More about chatbots
  • Companies are now emphasizing
    incorporating chatbots on their website.
    Integrating chatbots into your business is
    going to take you one step ahead of the
    competition, ensure better customer support
    and also guarantee customer engagement. All
    this creates a positive brand value.
  • The sole objective of having chatbots in the
    business is to ensure the best customer service.
    Having a dedicated team is a good idea, but you
    cannot expect them to work round the clock
    moreover, hiring people and training them will
    add to the cost. In the case of chatbots, it is
    just a one-time investment, and you get a
    trained and pre-programmed system that works
    round the clock for you. It helps your customer
    get real-time answers for the same. Let's have a
    look at a few of the stats
  • Around 65 of the companies say that most of
    their business comes from existing customers.
  • Acquiring new customers is five times costlier
    than retaining an existing one
  • Customers spend more on the brand they trust.
  • All this clearly indicates that customer
    retention is crucial, and chatbots can play an
    integral role in this. Now comes the next
    important point, and that is the placement of
    chatbots. Most of the websites have their

place at the bottom right corner of their
website. If you have noticed,
3
Gmail or Facebook, have their messenger placed
at the bottom right corner of the website.
The customers are familiar with this
pattern hence it becomes easier for them to use
it. Become a certified chatbot developer with
the Global Tech Council's chatbot certification
program The Global Tech Council is a recognized
online learning platform here, you will get
myriads of certain courses like artificial
intelligence, cyber security, machine learning,
and chatbots. They have a comprehensive learning
module that makes it easier for them to
learn about the technology and to use them.
This is an industry-oriented program, and after
completing it, you will be able to
progress in your career positively. For
more information about the chatbot
certification program, connect with the Global
Tech Council.
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