Best Call Center Software in 2021- Latest Quadrant Ranking Released by 360Quadrants

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www.360quadrants.com

• Best Call Center Software in 2021- Latest
  Quadrant Ranking Released by 360Quadrants

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Call Center Software offers a standardized
process of receiving and responding to customer
phone calls. It helps in automating telephony
operations or benefits extensive investments in
telephony hardware and manpower resources. It
enables agents to make outgoing calls, handle
incoming calls, track call metrics, and perform
workforce management. It helps businesses
effectively solve customers' problems and
expedite the process of managing service tickets.
The key services provided by call center software
are SaaS platforms, Contact Center as a Service
(CCaaS), and Contact Platform as a Service
(CPaaS). Its features include all forms of call
routing, which should normally include
interactive voice response (IVR) and on-hold
messaging, among other things.360Quadrants has
chosen some of the Best Call Center
Software providers in the market. This study
enables buyers to know more about call center
software and make the most appropriate software
choice. All the call center software providers in
this study have been compared against their
products offered and business strategies and were
positioned on a quadrant, which is updated every
three months. 360Quadrants also provides a SWOT
analysis and helps these software providers
understand new opportunities and areas of
improvement.
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• Call Centre Software Companies Quadrant
  Positioning
• 360Quadrants has assessed 69 software vendors
  that offer Call Center Software, out of which 30
  were placed on a quadrant under the categories
  Visionary Leaders, Innovators, Dynamic
  Differentiators, and Emerging Leaders.
• Calldesk, LiveVox, Anywhere365, Zendesk, Zoho
  Desk, Kiamo, Dialer360, Connex One, Infobip,
  Cloud Contact Center, and Infinity Call Center
  Software have been identified as Visionary
  Leaders in the Call Center Software market.
• OXON, Zingtree, Harmony Call Center Software,
  Voxtron, Pulsar, Noojee, and Bitrix24 Call Center
  Software have been recognized as Innovators in
  the Call Center Software market.
• ConVox, JustGoCloud, ZaiLab, CloudTalk, Contact
  Center Solution, i800, and Imagicle have been
  positioned as Emerging Leaders in the Call Center
  Software market.
• Diabolocom, Fondesk, CallHippo, Easymeeting and
  Talkie have been identified as Dynamic
  Differentiators in the Call Center Software
  market.

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• 360Quadrants Assessment Methodology
• 360Quadrants has very carefully curated and
  evaluated the Top Call Center Software providers.
  These software providers were evaluated based on
  more than 100 precisely selected data pointers,
  which were collected based on the product and
  business strategy of the software providers, and
  the data received from buyers as well as industry
  experts. All of these data pointers were assigned
  a specific weightage, post which they were
  measured. This study also helps the analysts
  compute the overall score based on which the call
  center software providers were ranked and
  positioned on 360Quadrants.

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• About 360Quadrants
• 360Quadrants is the largest marketplace looking
  to disrupt US 3.7 trillion of technology spend
  and
• is the only rating platform for vendors in the
  technology space. The platform provides users
  access
• to unbiased information that helps them make
  qualified business decisions. 360Quadrants
  enables
• vendors to influence the business decisions of
  potential clients. Vendors get to win ideal new
• customers, customize their quadrants, decide key
  parameters, and position themselves strategically
• in a niche space, to be consumed by giants and
  start-ups alike. Experts get to grow their brand
  and
• increase their thought leadership. The platform
  targets the building of a social network that
  links
• industry experts with companies worldwide. The
  platform has around 400 total buyers across
• various markets.
• 360Quadrants will also be launching quadrants in
  fields like Study Tools, 3D Rendering Software,
• Artificial Intelligence Software and Retail
  Management System.

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•  
• Contact
• Mr. Agney Sugla
• agney_at_marketsandmarkets.com
• 630 Dundee Road, Suite 430
• Northbrook, IL 60062