What are the requirements a call center that conducts CATI Surveys needs to fulfill to take maximum benefit of the remote working scenario? - PowerPoint PPT Presentation
Title:
What are the requirements a call center that conducts CATI Surveys needs to fulfill to take maximum benefit of the remote working scenario?
Description:
For agencies conducting CATI surveys, the switch to work from home definitely has benefits in terms of productivity, financials and technology as well. However, there are certain boxes that need to be ticked beforehand. Read on to find out what they are. For more details: – PowerPoint PPT presentation
Number of Views:8
Title: What are the requirements a call center that conducts CATI Surveys needs to fulfill to take maximum benefit of the remote working scenario?
1
What are the requirements a call center that
conducts CATI Surveys needs to fulfill to take
maximum benefit of the remote working scenario?
https//www.voxco.com/
2
To maximise benefits, the needs of agents,
supervisors and most importantly, those of
respondents need to be taken into account.
3
Phone survey softwares must be such that agents
find them easy to use. They must be provided
efficient training and also be able to contact
supervisors whenever needed.
4
From the supervisors point of view, the phone
survey softwares must enable them to monitor
agent calls, intervene whenever required and
provide timely feedback. It must also enable them
to provide training to agents which is at par
with in person training.
5
As far as respondents are concerned, having phone
survey softwares that offer multi channel works
as it gives flexibility to them to choose a
channel as per their convenience. Respondents
also expect immediate response and resolution of
their issues from agents.
6
Thank You!
