Why SaaS-Based Commerce Is the Solution to Drive Growth And Speed-To-Market

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DOCMATION 2021
Why SaaS-Based Commerce Is the Solution to Drive
Growth And Speed- To-Market
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Overview
DOCMATION 2021
Of all the factors affecting e-commerce sales,
the most important are speed, transparency, and
expertise.
Across B2C and B2B segments, customers are
looking for a quick response, action, and
completion across transactions and inquiries,
straightforward pricing, product management, and
conditions with no unexpected or hidden details,
and all-around support in customer service. In
response to these necessities, SaaS- based
e-commerce has come to the forefront as exactly
the solution businesses need. SaaS platforms can
provide superior capabilities and a seamless
performance throughout the e-commerce lifecycle,
no matter what kind of sales method you use. 73
of companies plan to move all their applications
to the cloud by 2021. By the end of 2020, 41 of
workloads will be on public clouds, and 85 of
small businesses will have spent money on SaaS
systems.
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1. Custom Offerings
DOCMATION 2021
There was a time when customers would just buy
the best option they had and attempt to mould it
to their needs themselves. But with a
customer-centric economy and greater competition,
SaaS companies that provide tailored solutions
to suit the market and requirements of the
customer will be the only ones to make it. It is
evident in the rise of vertical SaaS and the
considerable brouhaha over individual customer
care and targeted marketing.
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2. Artificial Intelligence
DOCMATION 2021
AI is infiltrating every market, and e- commerce
is no different. Customers want an intuitive
interaction on e-commerce sites, but there are
not enough live agents for that. The solution?
AI-powered technology is making it more and more
possible to assist customers intelligently in
their buying process without having to expend
extra cash.
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3. Omnichannel Access
DOCMATION 2021
With marketing through multiple channels becoming
the norm, so is the process after that sales.
Customers want to be able to access a business
from wherever they want.
Current Trends of SaaS
4. Flexible Pricing And Buying B2B purchases are
complex. They are usually not one- time
fulfilments. There are lots of conditions and
negotiations before a business deal is signed.
5. Subscriptions When we hear subscriptions, what
we typically think of are less complicated
products like cellular plans or Netflix. But B2B
clients steadily realize that they can benefit
from this model too.
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6. Lifelong Support
DOCMATION 2021
7. 360-Degree View
One of the worst headaches faced by any customer
has to be poor customer support. It can be a
deal-breaker even when you have a winning
product. Companies are now assisting the
customer from the moment they engage, throughout
the purchase journey, with onboarding, training,
and follow-up, as long as the lifetime of the
product is, and even afterwards to increase
customer retention.
One of the commonest pet peeves of any B2B client
is the sales or service agent they have
contacted for any issue not being up-to-date on
the details and developments of their purchase.
Having to explain and inform something that is
already in the system of the business but not
available to the agent due to closed information
silos or waiting for the agent to get permission
for access wastes a lot of time.
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Salesforce SaaS-Based E-Commerce For Growth And
Speed-To-Market
BACTERIA VS. VIRAL INFECTIONS
Today, Salesforce is the largest public SaaS
e-commerce solutions company in the world,
especially for B2B businesses. The Salesforce
Commerce Cloud forms an integral part of the
Salesforce Cloud quad, the other three being
Sales, Service, and Marketing. If done right, the
e- commerce facilities of Salesforce will help
you achieve your desired business outcomes and
increase revenue growth.
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Contact us
How to get in touch
Phone Number 14704008988 Email
Address info_at_docmation.com Website www.docmation.
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