4 Features of SuiteCRM Wordpress Customer Portal

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4 Features of SuiteCRM Wordpress Customer Portal
We know the importance of portals in a business.
The endless self-service options, integrations,
and features simplify the business operations
and keep the communication with the customers
going.
If you want to give your customers an enhanced
experience, integrating a SuiteCRM WordPress
Customer Portal would be a good trick. However,
it is overwhelming to identify the features of a
customer portal. There would be a list of
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• must-have features, whereas the one that might be
  required but not mandatory. Also, the system
  would have some standard features. You might
  choose to customize the standard features or add
  additional customized features. Overall, you
  need to consider a lot of things before
  finalizing a customer portal, or you can go with
  a SuiteCRM WordPress Plugin that allows easy
  customization of features along with a set of
  quality integrated features.
• Below, we have explored a few SuiteCRM WordPress
  Customer Portal features and why your business
  needs them.
• Organized Communication Channel
• To keep the communication intact, you might have
  to consider customers, vendors, and partners.
  Besides, it could be one-to-one and one-to-many.
  Thus, if you integrate a portal, you will likely
  have to configure it for relationship settings.
  It has to be in a way that communication remains
  seamless. There are customer portals that are
  dynamic in terms of code. It means you can
  communicate without configuring the
  relationships with the contacts. The advantage
  is you won't have to invest your time in handling
  the backend work or in discussion with the tech
  partner.

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• Custom Module Support
• SuiteCRM WordPress Plugin provides numerous
  modules. You can customize the modules as per
  your specifications or leave it as it is. Some
  SuiteCRM customer portals consist of all the
  required CRM modules. You only need to enable
  them to use it. To simplify it further, the
  portal provides an easy configuration method.
  You can directly configure the modules from the
  portal without the help of a technical person.
  The custom module will automatically be in sync
  with contacts and other data modules in the CRM.
  It means everything would be effortless. Also,
  you can update the front-end quicker with the
  WordPress admin.
• Case Deflection
• Case deflection feature in SuiteCRM WordPress
  Customer Portal would allow your customers to
  self handle their queries. It will help
  customers to look for queries before generating
  a new ticket or case into the system. On the
  other side, your support team will be free of
  repetitive work instead can focus on more
  productive work. The feature would eliminate the
  need to solve repetitive questions. As for you,
  it would be easier to track your team's
  performance.

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• You can enable the case deflection feature from
  the backend of your SuiteCRM WordPress Plugin.
• Dynamic User Accessibility
• With all the configurable modules, you would want
  to provide your customers with accessibility.
  But for that, you would need a feature that
  allows you to give access rights dynamically to
  all the modules. It would be required for custom
  modules too.
• Not only access, but also you will have to
  restrict the access for specific modules for
  specific customers. Thus, a role-based access
  feature would be of more use. It will help you
  share the data with necessary users by setting
  the user group. The security will further
  strengthen the trust in the customer
  relationship.
• Conclusion
• These features are a must-have for your customer
  portal. It gives you the freedom to improve the
  SuiteCRM customer portal services without any
  configurations. However, the features of the
  portal should align with your business
  requirements. They should be in addition to other
  features like sign-in, notifications, contacts,
  etc.

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While choosing your customer portal features,
make sure they are in accordance with your
customers' and employees' needs. The
satisfaction of both is mandatory for a
successful outcome.
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