Quality assurance – An imperative in the world of zero-touch technology

1
Quality assurance An imperative in the world of
zero-touch technology
2
Introduction Touch. It is one of the
fundamental modes of communication for humans.
The ability to touch something is essential for
substantiate its existence. A hand shake, a pat
on the back, a hug, a fist bump, or a hi-five,
all these were gestures of affection. But now, a
touch is something that we all want to avoid at
all costs, for touching is one of the primary
ways in which the COVID-19 virus spreads around.
People may avoid such affectionate touches until
we have a control over the pandemic. However,
there are numerous essential activities that
require touching, for example, withdrawing cash
from an ATM machine, buying groceries, or
something as trivial as calling an elevator,
opening a door, or signing for a delivery. As the
virus is known to survive on different kinds of
surfaces from anywhere between a couple hours to
up to 5 days, people are naturally suspicious and
scared to touch any and all kinds of
things. With the help of zero-touch
technology, which is also known as no-touch,
touchless, and contactless, it can become
possible to perform the necessary activities
without exposing oneself to a possible
contagion. However critical this transition from
a high-touch world to a high-tech world is, it
will not be an easy one. While there are a few
sectors and areas where no-touch technology has
been implemented before the COVID-19 crisis, but
the usage was scarce and scattered. Now, we need
the implementation to be widespread and prominent
in every aspect of our lives.  
3

The employment of zero-touch technology can
facilitate a distanced delivery of goods, faster
checkouts at retail POS, contactless cash
withdrawals at ATMs, and automated calling of
elevators. For example, Walmart is offering
no-contact services for payment, pickup, and
delivery to the customers. A logistics technology
company, AxleHire, has introduced no-touch
delivery technology which allows their customers
to sign for packages on their smartphones through
the companys app and receive the deliveries
while maintaining the required physical distance
from the delivery personnel. There are several
similar examples where organization in every
sector are rising to the occasion and developing
the required solutions for instilling a no-touch
culture in their service offerings. More than
convenience, the zero-touch technology is about
establishing trust in the customers who are
panicked and dubious of every object and surface
that do not belong to them. Therefore, having a
zero-touch technology software application
can empower every business to not only retain
their customers but also imbibe a greater sense
of trust and safety among them. However, the
technology implemented should be secure, smooth,
and robust, which can be guaranteed by software
quality assurance.
4
  A new era of customer interaction A
recent survey found that about 74 of people have
either worn gloves to use a public touch surface
or wiped down a public touch point. About 80 of
the surveyees believe that they will behave
differently while interacting with a public
technology that they have to touch. This would
involve washing or sanitizing their hands
immediately after using public touch screens for
51 of the surveyed people, using contactless
payments where the limit allows for the 48 of
them, and less usage of cash machines for about
25. With the considerable development in the
touchless technology in the last ten years, we
have voice-based technology such as Alexa or
Google Home, haptic technology involving kinaesthe
tic communication or 3D touch, and
Radio-Frequency Identification (RFID)
Near-Field Communication (NFC), which can be
developed and expanded to develop a sanitized,
touchless ecosystem. The healthcare sector is
also turning to remote monitoring devices to
deliver care to the non-coronavirus patients.
Conferences and events are happening online
through virtual platforms. We are practically
living a holistic digital life.   Read Full Blog
at https//www.cigniti.com/blog/zero-touch-techno
logy-software-testing/

5