How Robotics is Transforming The Business Process Outsourcing Industry?

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How Robotics is Transforming The Business Process
Outsourcing Industry?

• Suma Soft Pvt Ltd.

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Index

• BPO Services
• Robotics in BPO Services
• Benefits of Robotics in BPO Industry

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BPO Services

• BPO offers businesses access to innovative
  technological resources that they might not
  otherwise have exposure to.
• BPO partners and companies constantly strive to
  improve their processes by adopting the most
  recent technologies and practices.
• The customer transfers the complete
  responsibility of these functions to the vendor
  who guarantees certain service quality standards.

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• BPO is nowadays fast conquering the service
  oriented firms as well.
• BPO involves outsourcing processes that are not
  core to a company, but, are essential for smooth
  operation of the company.
• BPO corporations provide numerous services,
  including, customer service, technical support,
  telemarketing, coverage processing, records
  processing, forms processing.

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Robotics in BPO Services

• BPO service providers are adopting automation as
  a core capability and continue to dominate the
  sector that could change their business model.
• Robotic process automation technologies has
  swiftly make its mark in the market as a
  revolutionary alternative to onshoring and
  offshoring
• It reduces BPOs operating costs, generate more
  revenue by effective usage of the workforce and
  enhance customer experience.

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• Automation can format, copy, delete or move
  individual and multiple files in different
  formats and provides the fastest spreadsheet
  processing solution.
• Benefits of robotics are not just limited to
  accuracy and efficiency, it provides a high level
  of security than any other form of outsourcing.
• Including automation in your processes will be
  highly advantageous and profitable in the long
  run for your organization.

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Benefits of Robotics in BPO Industry

• Compliance
• Robots can be programmed to follow a prescribes
  set of operating procedures each and every time,
  and record an audit trail of its actions,
  ensuring compliance with business mandates.
• Their expertise can greatly help in reduction of
  cost effective services.

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• 2. Adapt Activities
• Robotics can perform a wide variety of business
  processes activities. It can easily perform the
  tasks which are rules-based and definable.
• Automation reduces the errors which are made by
  humans and reduces the expenses required to
  finish the usual business process activities .

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• 3. Quality Assurance
• Robotics accurately produces and check items and
  ensures that they meet the required standard
  without fail.
• It creates new possibilities for businesses to
  expand upon and highly advisable for frequent
  repeatability of business process actions.

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• 4. Working Environment
• The production environment has extremely high or
  low temperatures where humans cant work.
• Robotics can work in this environment and reduces
  material waste and remove the need for humans.

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• 5. Advanced Analytics
• Advanced analytic techniques create a feedback
  loop which determines areas of improvement.
• This produces more specific data that allows for
  further improvement of operations, achieving
  regulatory compliance and higher levels of
  efficiency.

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Contact Us

• Suma Soft Pvt Ltd
• Email id - sales_at_sumasoft.com
• https//www.sumasoft.com/