The Benefits of Having Call Center Solution in Insurance Company

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(No Transcript)
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Insurance sector has come a long way in our
country starting from basic life insurance in
the early years to insuring body parts now, the
industry is addressing various challenges that
comes across a human life. Millions of people are
using different products like life insurance,
motor insurance, medical insurance etc. Yet the
penetration in our country is lowest amongst the
world and there is a scope for exponential
increase. Why is it not happening then? What is
the reason which is preventing the companies from
tapping this great potential? The answer is
Communication insurance industry is still using
legacy system to communicate with the customer
base and acquiring new customers. Customers have
to invest lot of time to get the relevant
information and to understand the benefits that
the company is offering. Most of the time it
needs an agent to visit the customer and explain
the products and with a very low conversion ratio.
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Following are few of the challenges that the
industry is facing are listed below

• Limited view of lead flow in the system.
• No or Limited MIS
• De-Centralized Information
• Manual Dialing/Field Visits to communicate with
  customers
• Quality Management

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Teckinfos award winning InterDialog UCCS is a
unified solution which helps insurance companies
to address the above mentioned challenges and
reach out to customers effectively and at reduced
cost. Our system integrates with your legacy
system to provide you with a generational leap
and connects you with your customers in a way
never experienced before. Your agents can
communicate with the customers 247 irrespective
of the channel they are coming from. Your agents
are always updated about the latest status of the
lead and customers will not have to repeat
themselves while speaking to different agents.
This has a telling impact on the customer
experience and increases the customer retention
multifold providing you with an opportunity to
cross sell.
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Key Benefits that our solution brings to you

• Your agents responds almost 200 faster to the
  customers
• Increased Lead Conversion resulting in higher
  revenues
• Automated call flows and IVR, minimizing
  supervisory requirements.
• Improved Quality Management through call
  recording feature
• Integrates with existing systems thus helps you
  protect existing investments and minimize the
  Capex requirements for upgrade
• Minimize costs across board and improves
  efficiency of the workforce involved
• Lead Prioritization. High Priority leads can be
  routed directly to best agents automatically
• Takes care of inbound, outbound, multimedia
  contact management requirements
• Monitor the productivity of agents and processes
  and take appropriate actions accordingly
• Centralized information will help your agents
  pull out customer records in no time and promptly
  address the customer queries.
• Greatest benefit that we bring is the enriched
  customer experience. Your customers will be
  delighted communicating with you and get you more
  customers through referrals.

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www.teckinfo.com
91-11-49605588
info_at_teckinfo.com
info_at_teckinfo.com