Customer Loyalty Is Crucial For Businesses Implementing Crm Solutions -can Your Customers Serve Them

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• Customer Loyalty Is Crucial For Businesses
  Implementing Crm Solutions -can Your Customers
  Serve Them
• In the highly connected digital age today,
  customers are constantly in the lookout for
  instant solutions for their basic problems. These
  are spur-of-the-moment attempts of millennials
  and other such tech-savvy clients, who do not
  consider contacting a business provider
  repeatedly to get day to day issues resolved.
  This saves them from explaining the issues over
  and over on call, as well as helps save
  business-critical time.
• Yet, as a customer relationship management
  service user, a business has go by the thumb
  rule of "online self-service". Most businesses
  have begun to cling to this catchphrase so as to
  tag online self-service as a crucial medium of
  high convenience. It is no longer a strategic
  asset for business owners, who are looking more
  towards online reputation management, customer
  sentiment analysis and more goodwill today.
• How to render self-service support to churn
  customer loyalty?
• Fortunately, Salesforce helps you reimagine a
  customer portal. Through the implementation of
  Service Cloud Lightening and Service Cloud,
  customers will stay seamlessly connected to
  their app and product. They will also be able to
  access answers to their queries 24x7 from any
  part of the globe, without connecting with
  agents via long-drawn calls. The Salesforce
  powered Service Cloud is a model self-service
  community in this regard. Besides, it is also a
  very easy-to-use and economically fantastic
  option.
• How will an online self-service portal win
  customer loyalty for business owners?
• It basically renders a "One Brand, One
  Experience" according to CRM giant Salesforce.
  This is because it helps a customer create a
  community from scratch as well as leverage
  bespoke community templates within a community
  builder tool. This interface can help a business
  create a vivacious, as well as fully branded
  community overnight! Besides, just one
  self-service portal is accessible from a single
  IP address (help by a mobile device, tablet, or
  computer).
• Ready access to answers is another feature which
  resolves customer questions for the impatient
  lot! It also helps a business assist its customer

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• in setting up communities throughout the web. On
  the other hand, a member gets to review
  knowledge articles alongside community posts
  which are topic relevant.
• This is also a good way to connect with peer
  experts as well as vote for the answers that are
  crème de la crème.
• Such a customer engagement platform allows
  businesses to also reward member participation
  for it is always backed by Service Clouds that
  setup workflow rules. Moreover, agents are
  automatically notified so as to respond in a
  community impeccably.
• Last but not the least, it saves time and reduces
  costs Being a part of a customer community, one
  can render the clientele with resource supports,
  which frees up time business critical time of
  service agents. So the business house gets to
  concentrate better on core functions and other
  impactful issues. In the ends, time is saved and
  better results are achieved at lesser costs,
  which churn out more revenue and also guarantee
  happier agents! This in the end boosts customer
  loyalty and repeat business.
• Hence, by now it is clear that meeting customer
  needs is a critical component of any business.
  This is possible only through an online
  self-service platform powered by industry
  stalwart like Salesforce Lightning. Such a tool
  is tailored to meet client specific needs as
  well as helps resolve most issues via a robust
  platform. This gives room to the clients to start
  trusting a business as the optimum place for
  issue resolution.
• Ref - https//www.sooperarticles.com/technology-a
  rticles/customer-loyalty- crucial-businesses-impl
  ementing-crm-solutions-can-your-customers-serve-th
  em- 1680011.html