Top 3 CRM Functional Modules Overview

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CRM Functional Modules
Microsoft Dynamics CRM (Customer Relationship
Management) is design with three functional
modules.
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CRM Functional Modules

• CRM application is separated functionally for
  various sorts of users.

• Consequently, if an association or agency is
  using CRM to manage its procedures. The sales
  group users would utilize the functionalities
  that go under the Sales module. While marketing
  team would utilize functionalities that comes
  under the marketing module.

These three modules meet up to drive the whole
lifecycle of picking up another customer,
offering them the services and keeping up the
current clients.
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Sales Module
This module of CRM is intended to drive the whole
deals lifecycle of new client. This module
comprises of the following sub - modules
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Marketing Module
This module of CRM is intended to drive the whole
deals marketing process for its current and
potential customers. This module comprises of the
following sub - modules
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Service Management Module
Cases (Incidents)
Knowledge Base
This module of CRM is intended to focus, manage
and track the customer service operations.
Contracts
Service Management Module
Resource Groups
Services
Service Calendar
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Activity Management
In CRM, All these modules are follow the Activity
Management module. An Activity represent to any
sort of interaction with the client, for example,
a Phone Call, Email, Letter, and so on and it can
be related to Account, Contact, Lead, Case, etc.
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CRM
CRM - Best way to easily connect with your
customers
CRM is a Microsoft product that fully run on
Microsoft technology and one the leading
industrial software that focuses on different
business fields like marketing, sales and
customers services, etc...
Microsoft Dynamics CRM Developers are to build
powerful CRM software for the bright future to
every businesses and manage companys
interactions with current and future customers.
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