we talked about reflective listening skills Become Exceptional/tutorialoutletdotcom

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we talked about reflective listening
tutorialoutlet.com
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we talked about reflective listening
tutorialoutlet.com

• Last week, we talked about reflective listening
  skills as one of the building blocks for
  resolving conflict. Here's the next one -
  assertion messages
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• Last week, we talked about reflective listening
  skills as one of the building blocks for
  resolving conflict. Here's the next one -
  assertion messages. And it's the exact opposite
  of reflective listening. With listening, your
  focus is on the other person, their thoughts,
  their feelings and NOT your reaction or opinion
  on what they said. With assertion, you're
  expressing your thoughts and feelings. Here's the
  definition from Neil Katz of Syracuse University
  (same guy I used to define reflective listening)
  for assertion skills

3
we talked about reflective listening
tutorialoutlet.com