Bpm continous improvement

1
Business Process Management Drives Digital
Transformation
Process vs agility, business process management,
workflow process. Join Navvia for Webinars that
help you understand the value of clear, well
documented processes.
2
Continuous Improvement as a culture
Digital transformation takes time. By adhering to
Business Process Management (BPM) practices, many
goals and objectives will be met along the
digital journey.  But to have lasting effect, a
program of continuous improvement must be
adopted. Continuous improvement really should be
a culture and mindset for everyone in the
delivery lifecycle, as the business demands will
continue to evolve and change over time and the
delivery team must be ready to move.
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Continuous Improvement
The underlying goals and objectives for a digital
enterprise need to be understood, shared, and
updated as market conditions, technology or
external influences change. To accomplish this,
there should be a strategic digital framework in
place that is managed and maintained for the
enterprise. The framework is leveraged as changes
are made to existing products or services, but
also as new products or services are created in
order to standardize the overall delivery
lifecycle within the organization. Business
rules, key metrics and governance are aspects
that should be built into the framework, in
addition to automation expectations.
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All products and services should have an owner,
who is responsible for the overall health of the
delivery mechanism for that product or service.
The owner should review the quality and process
metrics to identify potential areas of
improvement. Additionally, anyone in the
organization should be able to suggest
improvements based on their participation in or
observation of the delivery lifecycle, which
would document and manage. Understanding the
current state of the delivery process, working
towards a new target state and doing the work to
get there should be a repetitive pattern that is
repeated frequently for the product or service in
order to increase value to the consumer on an
ongoing basis.
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Continuous Improvement
It is always critical for the product or service
owner to remain engaged with representatives from
the business to understand new demands, changes
in their expectations and changes to the services
they are providing to their customers. The
demands on technology are ever increasing and
changing at a rate that is almost impossible to
maintain. Becoming a true partner with the
business to understand their strategic goals and
objectives is critical in anticipating how the
products or services they consume need to evolve
over time. The business is becoming increasingly
aware of new technologies and innovation.  The
organization must be able to incorporate new
technology into the delivery process as
seamlessly as possible, and as quickly as
possible to delight the customer. To accomplish
this, the delivery organization must do its own
research and development, and be aware of new
trends or changes in the marketplace to
anticipate new demands before they are actually
requested. Knowing the business and remaining
informed is mandatory, if the organization is to
maintain or improve customer satisfaction. The
world is changing, and finding solutions directly
from other sources has become commonplace, so it
requires a continuous commitment and focus to
remain ahead of the curve and be successful in
todays environment.
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Business Process Management (BPM) practices and
techniques can truly resolve a variety of
business problems that face any technical
organization. Taking the time to understand all
the current conditions, including the business
expectations, objectives and goals, is always the
first place to start. Resolving identified
issues, inefficiencies and/or unsatisfied
demands, as part of the next target state, will
increase the overall business value delivered to
the customer. Embracing a continuous improvement
approach as the way to evolve the organization
will result in enhanced customer satisfaction,
increased profit and less time to deliver those
exceptional products and services.
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Free product training and support Every Navvia
subscription comes complete with unlimited access
to live and recorded product training. Live
training sessions are held weekly and recorded
versions of the training are available upon
demand. Your Navvia subscription also comes with
access to unlimited product support and access to
our support portal.

• Onsite workshops
• As an accredited training provider, we can
  deliver a variety of ITSM and process workshops
  onsite at your location.
• Workshops include
• Intro to Configuration Management/CMDB
• Intro to Service Catalog Management
• Planning for Event Management
• Process Owner Workshop
• Service Owner Workshop
• Effective Process Design
• Other process workshops are available upon
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