Filing A Claim – A Customer’s Perspective

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Filing A Claim A Customers Perspective

• The following advice comes from
  a Warrantech customer who purchased an extended
  service plan for a tablet. All claims are handled
  differently depending on product, problem and
  usage but hopefully this provides you with some
  insight as to what to expect and how you can be
  prepared in the event that you need to file a
  claim. 
• I was a little unsure about purchasing this
  accident plan for my new tablet. However, my
  tablet fell off an elliptical trainer and was
  trapped between the moving metal arms of the
  machine. It ended up bent into a semi-circle
  somehow still working but definitely no longer
  reliable, and no longer fitting in its case. So I
  filed a claim. They exceeded my expectations in
  several ways
• 1) I had never finished registering the product
  when I first received it. But they helped me
  finish the registration process a year late,
  which they totally could have declined to do.

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2) They sent me a shipping label, and I put the
broken tablet in the mail 3 days before my
coverage period was up. I called and they assured
me we will see this repair through to completion
even if it extends past the time of your
insurance coverage, because you were covered when
you made the claim. 3) They needed replacement
parts, and those took time. But both times when I
called for an update, I was given great service
and reliable times for expected repairs. 4) The
item shipped earlier than expected, and when I
got it back it looked brand new and works
perfectly. I am totally surprised to be saying
this because my expectations were low, but I am
100 happy with my service experience. It was
absolutely worth the money! For more details
about Warrantech you feel free to
visit https//warrantech.com/blog/may-2018/filing
-a-claim-E28093-a-customerE28099s-perspectiv
e/