How to Implement ITIL- 7 easy step Guide

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ITIL Implementation Roadmap
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ITIL Implementation Roadmap

• Building Capability, Understand ITIL and go for
  Foundation Certification
• Do a Gap analysis and Identify the quick wins
  (Remember 8020 rule)
• Get Buy in from the management and design or
  tailor the processes
• Spread awareness and communicate the change
• Implement and monitor the change
• Optimization and Improvements
• Deliver Value and Delight Customer

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1. Building Capability, Understand ITIL and go
for Foundation Certification

• If you want to implement ITIL methodology in your
  organization or become a ITIL implementer in your
  current organization then first you have to
  understand the ITIL methodology or process and
  its concepts, best practices. It is always
  recommended to attend ITIL foundation training
  than only certification. As in training lot of
  practical examples are covered along with theory.
  Training is usually delivered by industry expert
  trainers who have more than 20 25 years of
  experience under their belt, and they share best
  practices, actual case studies, real life example

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2. Do a Gap analysis and Identify the quick wins
(Remember 8020 rule)

• The basics of Gap analysis are the doing
  comparison between the actual performance and the
  potential or desired performance and if the
  actual performance is lower than desired
  performance cause has to be identified e.g
  investment, manpower, technology investment.
  Pareto analysis technique is very effective here.
  The 8020 rule states that 20 percent of the
  inputs or activities are responsible for 80
  percent of the outcomes or results. By doing gap
  analysis and applying 8020 rule you can find the
  root cause to your low performance and find fix
  to solve these issues.

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3. Get Buy in from the management and design or
tailor the processes

• A management buy is about agreeing to support
  something or accepting a decision(to Tailor the
  process) or action as something you could be a
  part of Process Tailoring
• One Size Fits All doesnt always fit
• As best practices for one might not be best for
  another, thus they have to be tailored whenever
  you want to implement them in different
  environment (organizations)

Image Source PMP Lounge
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• Triggers for Tailoring
• Organizations Experience
• Environment
• Industry being catered to
• The Kind of Service/Process being delivered
• The following are some typical examples of
  process tailoring
• Adding/removing Process activities and tasks
• Changing milestones, and outputs that would be
  made available at each milestone
• Responsibilities for review and approval (a RACI
  table is often useful)
• Detailed procedures for reporting progress,
  performing measurements, managing requirements,
  managing change requests, etc.

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4. Spread awareness and communicate the change

• If you are changing/tailoring the processes or
  adding modifying the process then Communication
  plays important role. Communication would be used
  for creating user awareness for the changes
  enabling wide use and acceptance of the
  updated/tailored processes.

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5. Implement and monitor the change

• If all the procedure mentioned above performs
  accurately then you have to implement the changes
  and monitor the performance but while monitoring
  you have to concentrate on the new changes you
  have made. Because this might be your performance
  enhancer or performance degrader.

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6. Optimization and Improvements
After successfully achieving the desired
performance Constant monitoring of process and
outcome is required for to finding new
improvement opportunities As Sky is the Limit.
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7. Deliver Value for customer delight

• By optimizing resources and processes to
  deliver the right product or right service to the
  customer by delivering Best in class solutions to
  provide value for customers investment.

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• THANK YOU