How to Improve Customer Experience with Galaxy CRM & Help Desk Software

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Galaxy

• Galaxy is a web based software that effectively
  manages customer complaints and enquiries.
• With the help of Galaxy, you can manage tickets,
  enquiries, leads, complaints, projects etc.
• This software can be integrated with voice, chat,
  email, social media platforms. You can also do
  call tracking by using Galaxy.
• You can save time by following up with leads
  access all the details of customer / client in
  one place i.e. Galaxy CRM.

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Features of Galaxy

• Document Management
• Case Management
• Contact Management
• Templates for Email
• User Definable Views
• Service Level Agreements (SLA)
• Customer Product Inventory Management
• Operation Schedule Time Zone Management
• Task Management with Appointment Reminders
• Graphical Display Dashboard as per the User
  Requirement

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Galaxy
Lead Management Software
Enquiry Management
Help Desk Software
Ticket Generation
Complaint Management
Project Management Software
Galaxy
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Help Desk Software

• Help Desk is a function that resolves customer
  grievances. When customers have any problem, they
  directly contact the help desk. After that
  customer service team of the company addresses
  the issue for customer satisfaction. Automation
  of this process can be done by software named as
  Help Desk Software.
• Help Desk Software is a computer program which is
  used to manage enquiries complaints to increase
  efficiency deliver superior services support.
• To resolve any problem you can use helpdesk
  ticketing software that will help you to be more
  efficient enhance customer experience.

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Lead Management Software

• Lead generation is an initial process to generate
  new potential business clients. The general
  purpose of lead management software is to create
  an ordered structure for handling business
  inquiries then nurturing them to turn into
  business leads.
• Using Galaxy CRMs Dashboard, you can view all
  key metrics in a single view, e.g. open
  tickets/cases/tasks, pending tasks/cases, follow
  ups to be done etc. This dashboard view can be
  totally customized by the user.
• When you use Galaxy, you can automatically assign
  new leads to right sales representative, create
  new follow up tasks manage records etc.

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Project Management Software

• Project Management Software helps in project
  planning, coordination, scheduling, organizing
  quality management to achieve the specific goal.
• Galaxy is also used as project management
  software that makes team up to 80 more efficient
  as it gives you full control over your tasks.
• It can be used for small business as well as
  large business that facilitates the team
  collaboration that helps managers to discuss a
  project in real-time.

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Contact Us
Call 91-11-49605588
Website www.teckinfo.com Email
info_at_teckinfo.in Skype info_at_teckinfo.com
91-11-496588