Comment on the appropriateness of the sender’s tone to a customer.

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Professional Communication
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• Professional Communication
• Q1.Comment on the appropriateness of the senders
  tone to a customer.
• Q2.Point out the old fashioned phrases and
  expressions.
• Q3.Rewrite the reply according to the principles
  of effective writing in business.
• Q4.What is non verbal communication? Why do
  you suppose that this commercial relies primarily
  on non-verbal communication between a young man
  and a gorgeous woman? What types of non verbal
  communication are being used in this case?

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• Q5.Would any of the non-verbal communications in
  this spot (ad) not work well in another culture?
• Q6.What role does music play in this spot? Who is
  the target market?
• Q7.Is the music at all distracting from the
  message?
• Q8.How else are radio stations advertised on TV?
• Q10.Do you find Mr. Sinhas responses to various
  questions effective? Give reasons for your view
  on each answer given by Mr. Sinha.

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• Q11.Rewrite the responses that you consider most
  effective to the above questions in a job
  interview.
• Q12.Mr. Sinha has observed the norm of respectful
  behavior and polite conversation. But, do you
  think there is something gone wrong in his case?
  Account for your general impression of Mr.
  Sinhas performance at the interview.
• Q13.Assume you are working as an operator at a
  call centre in India and are receiving irate
  calls from Americans and Lodoners. How would you
  handle such calls? Conceive a short conversation
  between you and your client, and put it on paper.

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• Q14.Keep your cool. What does this mean in term
  of conversation control?
• Q15.Do you agree with the view that such abusive
  happenings on the telephone do not have any
  impact on business? Justify.

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