Video playback problem on kindle device - PowerPoint PPT Presentation

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Video playback problem on kindle device

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We recommend all the users to go to the Kindle support team to get the solutions from the team of experts. In other issues, you can also reach out to us by dialing a call to us. – PowerPoint PPT presentation

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Title: Video playback problem on kindle device


1
Video Playback Problem On Kindle Device
  • Call toll free at 1-888-322-2590
  • Website https//www.onlinedevicesupport.com

2
Amazon kindle device
3
www kindle com support
  • we are going to solve your Kindle video playback
    problem in this guide. This problem is very
    common in all Kindle device and can be easily
    fixed through little tweaks. You only need to
    read this guide else everything will be discussed
    by us on our Kindle support page.
  • So, are you also a victim of the same problem? If
    yes, then you need to go through this post. We
    are going to take up some solutions which will
    probably solve this awful problem. If you find
    any problem, then you can go to www kindle com
    support web page.

4
Kindle Help
5
Here are some steps which you can try on your
device.
  • Restarting the device There are a number of
    streaming issues that crop up only due to
    internet connection or due to poor bandwidth. If
    you think that this can be the reason behind the
    video playback issue, then the best and the
    easiest way to fix the problem is by restarting
    the Kindle device, router, and modem. Restarting
    will solve all the network related issues
    instantly. If you dont know the procedure to
    restart your Kindle device, then you can go to
    Kindle help page from Amazon Kindle support site.
    Here you will find complete details related to
    soft and hard resetting.

6
Kindle support
7
Kindle Com Support
  • Check the software version of the device Your
    Kindle device must be up to date otherwise you
    may get the streaming problem. To check and
    update the software, follow the below-mentioned
    steps
  • Swipe down the home screen to open the flag menu.
    Here you will find more under Settings option.
  • Choose Device options and click on System
    update option.

8
Kindle tech support
9
Kindle Com
  • Clear the app data Clearing all the temporary
    and app data from the device may solve the
    intermittent video issues. Here You must know
    that all the downloaded videos will get deleted
    after clearing the app data.

10
Kindle Fire Support
11
Clearing the app data from 1st generation devices
  • Go to settings then click More.
  • Select Applications and then go to All
    applications.
  • Click Amazon videos. You will find an option
    here.
  • Click on Force stop and then Clear data
    option.
  • After implementing the previous step. Close all
    the app windows from your device and restart it.
  • Try playing the videos now and check if the
    problem is resolved or not.

12
Kindle fire support help
13
Clearing app data on Kindle fire HD and HDX models
  • Open Settings from the flag menu by swiping
    down the screen from the top.
  • Go to More option from settings.
  • Click on Applications followed by Installed
    applications or manage all applications.
  • You need to click on All applications followed
    by Video menu.
  • Click on Force stop and clear all data from the
    new window.
  • Restart your device and check if the playback
    problem is solved or not.

14
Kindle Com
15
Steps for clearing the app data on Fire HD and
Fire HDX devices
  • Go to settings from the flag menu of the device
    and click on Games and apps section. You will
    find Manage all apps option inside it.
  • You need to swipe right or left to open all the
    applications installed on your device.
  • Click Force stop and then Clear data.
  • Restart your device and check if the video has
    been playing or not. If the video is still not
    playing, then you can go to Kindle com support
    link.
  • If you are getting error 13 on the screen, then
    you need to either contact Amazon Kindle customer
    service or follow the above-mentioned steps to
    fix the error.

16
Apart from this, if you want more help and
information related to fire tablet, then you can
go to kindle fire support help link and follow
on-screen guide from your device.
17
Contact Ustoll free call at 1-888-322-2590websi
te
  • https//www.onlinedevicesupport.com
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