Guide Chargeback Pre-Arbitration Process - PowerPoint PPT Presentation

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Guide Chargeback Pre-Arbitration Process

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Prevention of chargeback is actually a quite hot term in the business world since the past few years. Chargebacks on credit cards is a way for the consumers to dispute a debit or credit card transaction. Thus, the cardholder can contact the issuer, the bank, and explain the problem and ask them to transfer their money back. There are quite a few cases in which the reasons of the clients are actually dependable. – PowerPoint PPT presentation

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Title: Guide Chargeback Pre-Arbitration Process


1
Guide of Chargeback Pre-Arbitration Process
  • Chargeback Expertz

2
Introduction
  • Prevention of chargeback is actually a quite hot
    term in the business world since the past few
    years.
  • Chargebacks on credit cards is a way for the
    consumers to dispute a debit or credit card
    transaction. Thus, the cardholder can contact the
    issuer, the bank, and explain the problem and ask
    them to transfer their money back. There are
    quite a few cases in which the reasons of the
    clients are actually dependable.
  • In case the cardholder presents a reasonable
    statement, the issuer begins the chargeback
    process so as to provide the cardholder with his
    claim. During the conduct of the chargeback
    process, the card issuer obtains funds from the
    respective brand, to which the payment was made,
    and gives it back to the cardholder. Even though
    it is considered a fraud by most of the brands,
    it is still a legal process.

3
The Pre-Arbitration Process
  • Most of the times, the merchant wins during the
    first Chargeback proceedings, and thus, he
    receives the disputed charge. However, a merchant
    almost never wins during the second Chargeback or
    Pre- Arbitration.
  • On the other hand, if you do not want to lose the
    first chargeback, then you can present the issuer
    with compelling evidence to support your stance.
  • Fraud prevention becomes quite difficult in such
    situations. You should keep in mind that the
    information, or the evidence, should be
    thoroughly reviewed before handing it over to the
    issuer for a claim.
  • The documentation that you present for support
    should be legitimate. However, if you still lose
    the first chargeback, you should prove it to your
    issuer that your information was correct so that
    the issuer does not consider you a fraud.
  • Any information you have on the subject should be
    submitted to the issuer to settle the dispute of
    the transactions.
  • The reason why the second chargeback falls mostly
    in the favor of the cardholder is that the
    cardholders still claiming the Chargeback and on
    the Pre Arbitration process the decision makes
    is the card brand who always support the rights
    of cardholder, Ruled the chargeback in
    cardholders favor and reimbursed to them.
  • Even if the merchant submitted strong evidence to
    card brand or issuer bank for Pre-Arbitration,
    those would not enough to get win 2nd reversal.

4
Preventing Chargebacks
  • You should definitely not take a card back once
    it has been declined, in order to save yourself
    from an irreversible chargeback.
  • Chargeback is a potentially expensive part of the
    credit card process.
  •  If you make online purchases through your credit
    card, then make sure to get signed the delivery
    receipt by customer. 
  • It is vital for you to keep track of all of your
    credit card payments because if you fail to
    respond to a retrieval request then you might get
    charged with an irreversible chargeback.
  • Furthermore, if you want to reduce the retrieval
    request then make sure that your sales drafts are
    legible. In this way, you would be able to
    identify any transaction that has been made from
    your credit card.

5
  • 10300 49th St N 427, Clearwater FL 33762, USA
  • 1 855-465-4723
  • app_at_chargebackexpertz.com
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