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FOR MORE CLASSES VISIT www.busn258aid.com BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 6 Case Study Trader Joe’s & Time Warner Cable BUSN 258 Week 3 Case Study McDuffie Dentistry BUSN258 – PowerPoint PPT presentation

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Title: BUSN 258 AID Critical Thinking Technology/busn258aid.com


1
BUSN 258 AID Critical Thinking
Technology/busn258aid.com
  • FOR MORE CLASSES VISIT
  • www.busn258aid.com

2
BUSN 258 All Homework Assigments, You Decide,
Case Study FOR MORE CLASSES VISIT www.busn258aid.
com BUSN 258 Week 1 Homework Asssignment
Independent Auto Sales and Service (NEW) BUSN 258
Week 3 Homework Asssignment Independent Auto
Sales and Service (NEW) BUSN 258 Week 6 Homework
Asssignment Independent Auto Sales and Service
3
BUSN 258 Final Exam (All 3 Sets) FOR MORE
CLASSES VISIT www.busn258aid.com BUSN 258 Final
Exam (NEW) BUSN 258 Week 8 Final Exam 1 BUSN 258
Week 8 Final Exam 2
4
BUSN 258 Final Exam (NEW) FOR MORE CLASSES
VISIT www.busn258aid.com BUSN 258 Final Exam
(NEW) Question 1.1. (TCO 1) Which of these key
organizational behaviors helps customers to
interact with your organization? Question 2.2.
(TCO 1) Which of these key organizational
behaviors helps custo mers to stay close after a
transaction? Question 3.3. (TCO 2) Which of these
can be a
5
BUSN 258 Midterm (All 3 Sets)   FOR MORE CLASSES
VISIT www.busn258aid.com BUSN 258 Midterm (NEW)
BUSN 258 Week 4 Midterm - Set 1 BUSN 258 Week 4
Midterm - Set 2
6
BUSN 258 Midterm (NEW)   FOR MORE CLASSES
VISIT www.busn258aid.com BUSN 258 Week 4 Midterm
(NEW) BUSN 258 Midterm 1. Question (TCO 9) How
many people is an unhappy customer likely to tell
about a bad experience? Question 2. (TCO 4) What
is one of the benefits of
7
BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service   FOR MORE CLASSES
VISIT www.busn258aid.com BUSN 258 Week 1 DQ
Impact of Good Customer Service How does good
customer service positively affect both the
company and the customer?
8
BUSN 258 Week 1 DQ 2 Relation With
Customers   FOR MORE CLASSES VISIT www.busn258aid.
com BUSN 258 Week 1 DQ Relation With Customers
How can companies build healthy relationships
with customers?
9
BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW) FOR MORE CLASSES
VISIT www.busn258aid.com BUSN 258 Week 1
Homework Asssignment Choose either the
Independent Auto Sales and Service (IAS) case on
page 16, or the Network Nutrition Distributors
(NND) case on page 17.
10
BUSN 258 Week 1 to 7 All DQs   FOR MORE CLASSES
VISIT www.busn258aid.com This Tutorial contains
All DQs (Except Week 6 DQ1, Week 7 DQ1) BUSN 258
Week 1 DQ 1 Positive Impact of Good Customer
Service BUSN 258 Week 1 DQ 2 Relation With
Customers BUSN 258 Week 2
11
BUSN 258 Week 2 DQ 1 Engaging Your
Customers FOR MORE CLASSES VISIT www.busn258aid.c
om BUSN 258 Week 2 DQ Engaging Your Customers
Choose one of the Action Tips presented in
Chapter 2 of the textbook and describe the tip,
as well as how you would implement it for a
particular company.
12
BUSN 258 Week 2 DQ 2 Listening To Your
Customers FOR MORE CLASSES VISIT www.busn258aid.c
om DQ 2 Listening to Your Customers (graded)
Choose one of the Action Tips presented in
Chapter 3 of the textbook and describe the tip,
as well as why it is important. Illustrate your
argument with an example.
13
BUSN 258 Week 3 Case Study McDuffie
Dentistry   FOR MORE CLASSES VISIT www.busn258aid.
com BUSN 258 Week 3 Case Study McDuffie Dentistry
14
BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone FOR MORE CLASSES VISIT www.busn258aid.com
BUSN 258 Week 6 DQ Talkng to Your Customers on
Phone Choose one of the Action Tips in Chapter 4
of the textbook, and discuss it with examples.  
15
  BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication FOR MORE CLASSES
VISIT www.busn258aid.com BUSN 258 Week 3 DQ
Electronic and Internet Communication Choose one
of the Action Tips in Chapter 5 of the textbook,
and discuss why it is important. Provide an
example of the tip, from your experience as a
customer, or your experience as an employee.
16
BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW) FOR MORE CLASSES
VISIT www.busn258aid.com Continuing either the
Independent Auto Sales and Service (IAS) or
Network Nutrition Distributors (NND) case that
you started in Week 1, answer the Strategy
Planning Questions listed on page 77 at the end
of Chapter 4. Answer all three questions
(including all sub-questions)
17
BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs FOR MORE CLASSES VISIT www.busn258aid.co
m Addressing Customer Turnoffs (graded) What
causes customers to become dissatisfied and
turned off? How can you prevent it?
18
BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service FOR MORE CLASSES VISIT www.busn258aid.com
Emerging Trends in Customer Service Choose one
emerging trend in customer service and discuss
how it is impacting the relationships between
companies and customers.
19
BUSN 258 Week 4 Midterm - Set 1 (Devry)   FOR
MORE CLASSES VISIT www.busn258aid.com 1.Question
  (TCO 1) Excellent organizations
are  Question (TCO 2) The Gallup organization
studied the impact of customer ________ on
long-term customer loyalty and profitability.Quest
ion (TCO 9) You can gain loyal online customers
through a lack of competition if
20
BUSN 258 Week 4 Midterm - Set 2 (Devry) FOR
MORE CLASSES VISIT www.busn258aid.com Question
(TCO 1) The letter L in the acronym LIFE stands
for ________.    2. Question (TCO 2) Customer
loyalty is  
21
BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback   FOR MORE CLASSES VISIT www.busn258aid.c
om Collecting Customer Feedback How can
companies collect feedback from customers, and
how much data should be collected?
22
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints   FOR MORE CLASSES VISIT www.busn258aid
.com Handling Customer Complaints How should you
handle a dissatisfied customer? What about a
customer with unreasonable complaints?
23
BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable   FOR MORE CLASSES
VISIT www.busn258aid.com BUSN 258 Week 6 Case
Study Trader Joes and Time Warner Cable
24
BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations   FOR MORE CLASSES
VISIT www.busn258aid.com DQ 2 Using Information
to Exceed Customer Expectations (graded) Explain
how providing accurate and timely information can
be used to exceed customer expectations.
25
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW) FOR MORE CLASSES
VISIT www.busn258aid.com Continuing either the
Independent Auto Sales and Service (IAS) or
Network Nutrition Distributors (NND) case that
you started in Week 1 and continued in Week 3,
answer the Strategy Planning Questions listed on
page 177 at the end of Chapter 10. Answer all
four questions (including all sub-questions)
completelyâyour response should be at least 200
words, properly formatted
26
BUSN 258 Week 7 DQ 2 Stress and Customer Service
FOR MORE CLASSES VISIT www.busn258aid.com DQ 2
Stress and Customer Service (graded) Customer
service can be seen as a kind of emotional labor.
How can you reduce stress and prevent burnout if
you are a customer service representative?
27
BUSN 258 AID Critical Thinking
Technology/busn258aid.com
  • FOR MORE CLASSES VISIT
  • www.busn258aid.com
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