Phone Answering Services vs. Attorney Answering Services: Which Is Better for Your Law Practice?

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• Any answering service can pick up your calls and
  take messages, but only a dedicated attorney
  answering service can handle legal inquiries,
  fill out legal intake forms, and schedule
  consultations. That can mean the difference
  between a client that chooses your law firm, and
  a client that goes elsewhere.

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• Provides 24/7 call answering services, but
  sometimes puts callers on hold
• Can handle generic inquiries
• Knows how to collect basic information and take
  messages
• Has agents who answer calls across many
  industries

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• Knows how to fill out legal intake forms
• Is PCI compliant and can help clients make
  payments
• Offers bilingual services

• Provides 24/7 answering services and NEVER puts a
  caller on hold
• Can handle legal inquiries
• Knows how to schedule legal consultations

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• The Problem Criminal law is different from
  corporate law. Corporate law is different from
  personal injury law. Wouldnt you prefer your
  answering service to know the difference?
• The Solution Virtual Receptionists at attorney
  answering services know legal terminology and
  concepts, which helps them conduct meaningful
  conversations. They also work with customized
  scripts that guide them when dealing with
  practice-specific issues.

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• The Problem Prospective clients are often upset.
  Some are emotionally distraught. Others are ill
  or injured. Many have long, detailed stories to
  tell.
• The Solution Regular phone answering services
  can offer professional and polite service, but
  only attorney answering services know how to
  provide the patience, compassion and sensitivity
  that legal clients need. Without that extra
  touch, clients are liable to find another
  attorney.

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• The Problem Attorneys receive many calls from
  clients seeking consultations. Without detailed
  information, they have no idea how to prioritize
  the workload or what the consultation will be
  about.
• The Solution Receptionists at attorney answer
  services know exactly what information a law firm
  needs to know in order to prioritize callbacks.
  They also have experience filling out detailed
  legal intake forms, which helps in-house staff
  facilitate paperwork.

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• The Problem You may be the best lawyer in the
  world, but the client will judge you by how they
  are treated, not by the quality of your legal
  briefs. The person who answers the phone will
  make the first, and most critical, impression.
• The Solution Overburdened staff members may lack
  cheerfulness and compassion. Untrained call
  operators may come off as ignorant. Only a
  professional call operator trained to deal with
  legal issues can provide the kind of service that
  improves your prospect-to-client conversion rate.

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• When you have compassionate, knowledgeable
  professionals answering your phones 24/7, your
  firm will reap a number of benefits, including
• Higher lead conversion rates
• More cooperative clients
• A larger number of referrals
• Greater in-house efficiency
• Quicker client intake
• A leg up on the competition

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• AnswerMTI provides professional, 24-hour
  answering services for legal professionals with a
  friendly, personal touch. With over 30 years of
  experience, we are a nationwide leader in live
  agent attorney answering services. We specialize
  in providing industry-specific answering
  services, including answering service for law
  firms, at a reasonable price. Visit
  www.AnswerMTI.com today.