Features of Salesforce Sales Cloud

1
FEATURES OF SALESFORCE SALES CLOUD

• http//www.janbask.com/sales-cloud.php

2
Salesforce Introduction

• Salesforce is a cloud based CRM, which provide
  business solutions and automate the business
  processes through Salesforce cloud computing
  services.
• Salesforce solutions are available for variety of
  business operations including marketing, sales,
  service management, community management, etc.
• Salesforce services are available as SaaS
  (Software as a Service) and PaaS (Platform as a
  Service)

3
Salesforce Evolution

• Today Salesforce CRM is the first and most used
  cloud based CRM
• Salesforce was founded by former Oracle executive
  Marc Benioff in March 1999
• Headquarter of the company is in San Francisco
• It is available in 16 international languages and
  more than 21 million subscribers all over the
  world.
• Net worth of the company is more than 4.2 Billion
  Dollars

4
Various Salesforce Clouds

• Salesforce is a cloud based CRM and through its
  variey of clouds, it provides the service to its
  customers. It provides a number of tools to
  manage the services in the form of clouds,
  Following Salesforce clouds are available for the
  business operations
• Service Cloud
• Sales Cloud
• Wave Analytics
• IOT Cloud
• Community Cloud
• Marketing Cloud
• Apps and Programs

5
Service Cloud

• Salesforce Service Cloud is basically
  implemented to increase the productivity to
  attain or get better visibility, to reduce
  service cost and to manage the customer service
  related organizational operations. Following
  features are offered by Salesforce Service Cloud
• Snap-ins
• Live Agent
• Lightning Console
• Knowledge
• Communities
• Field Service Lightning
• Omni Routing
• Social Customer Service
• Service Wave Analytics

6
Sales Cloud

• Salesforce Sales Cloud services are basically too
  help the Sales reps and help in managing
  connections, close the deals, to sell the
  products and services. The tools, included in
  Sales cloud are Chatter, Data.com. opportunities
  and quotes, work process and approval,
  Forecasting and Analysis, App Exchange, Partner
  Management, Email and calendaring, Marketing and
  Leads. Sales Cloud provide following features
• Sales Data
• SalesforceIQ Inbox
• Opportunity Management
• Salesforce Engage
• Contact Management
• Partner Management
• Lightning Voice
• Lead Management
• Mobile App
• Marketing Automation
• Salesforce Collaboration
• Reports and Dashboards
• Sales Forecasting

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Why to Use Salesforce Sales Console?

• Sales Console offers following benefits, due to
  which it become essential for the business
  operations
• It can quickly jot the notes and create
  interaction logs for any record
• Soft Phone can be used to manage the calls along
  with managing data
• Records and the related items information can be
  accessed through tabs
• Sales Intelligence report can provide helpful
  information at any time

8
Wave Analytics

• Wave Analytics of Salesforce can be useful to
  visualize the data and to access information.
  Even the information, which is never expected,
  can also be accessed through these Analytic
  features. A few common doubts of
• Team performance
• To check the opportunities
• Closed Deals Information
• Location wise Deal Information
• Won Deals
• All of the above listed information can be
  accessed through the Wave Analytics Report, which
  is available in graphical format as well.

9
IoT Cloud

• IoT is the latest technology, which is also
  present as cloud facility in Salesforce. Massive
  amount of data can be processed through IoT
  cloud many intuitive tools are present to
  process this data. One can build simple rules for
  the business and engage the customers in real
  time environment. IoT Cloud can be beneficial for
  the following listed business related tasks
• To connect with every department, business
  partner and customers
• To keep engaged the customers with the help of
  various business activities
• In tacking the critical business situations.

10
Community Cloud

• Salesforce Community Cloud is used to connect
  partners, customers and organizational employees
  so that they can access the information, apps and
  take the action accordingly. It offers following
  features to the user
• Salesforce Support Services and Files Sharing
• Personalization
• Business Integration
• Engagement of Expert
• Groups Sharing
• Topics
• Groups
• Trust
• Branding and Customization
• Mobile
• Content Publishing

11
App Cloud

• Salesforce App Cloud has a number of apps for
  various organizational functions. One can use the
  App Cloud to download, use and implement the
  Salesforce Apps. The cloud is used for the
  following tasks
• Various Mobile Apps
• To connect and integrate everything
• App for every department
• Helps in creating deeper, richer and better
  customer experience

12
Contact Us

• Website - http//www.janbask.com/
• 2011 Crystal Drive, Suite - 400 Arlington, VA
  22202
•   1 571-777-9070
•   info_at_janbask.com

13
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