Managing Quality in Health and Social Care (1)

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   Managing Quality in Health and Social
Care
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Introduction

• Quality is a significant basic within the health
  and social care services and an idea with many
  different clarifications and viewpoint. There are
  various methods which could be effectively used
  for evaluating quality in health and social care
  and this is necessary as well.

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Method for evaluating health and social care
quality

• Internal means for evaluating quality or methods
  useful by RUH management for confirming quality
  of HSC services. These include methods like
  questionnaires which are usually intended to set
  out exact questions particularly ready for
  gaining particular information from the directed
  audience formatted in either paper form or
  online.

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• This approach is having its own benefits for
  gaining particular information regarding staff.
  For instance, questionnaire would ask question
  related to clients privacy was valued or not by
  staff in pattern as mentioned aside.

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External Approach

• The external approaches have a tendency to apply
  by regulatory bodies like CQC for evaluating
  quality of HSC services in RUH are organized and
  semi-structure interviews and surveys. The
  structured and semi-structured interviews are
  sequence of questions (open and closed ended)
  organized by the interviewer for profiting
  information from the clients or staff and the
  interview should be face to face as well as well
  planned.

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Impact involving users of service in evaluation
process on service quality

• According to the NHS community care act, 1990 and
  Health and Social care act, 2001, it is
  obligatory for HSC organisations like RUH to
  comprise their patients in decision making
  process regarding the choices and potentials for
  delivering care.

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• Positive Impact is concerned with increasing
  trust with patients and management of RUH
  involving overall satisfaction of patients
  concerning services of RUH. Also there could be
  improvement in quality as RUH is going to take
  into account patients opinion and act accordingly.

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• Negative aspects concerning service users is that
  patients at RUH cant comprehend questions easily
  leading to mistakes of responses and could also
  cause statistical mistakes when examining
  generated responses. Patients could also feel
  scared during process of evaluation as organized
  interview causing refusal of imperative
  information causing incomplete data.

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Conclusion

• To conclude, possible effects of methods of
  evaluating health and social care service quality
  concerning both external and internal
  perspectives are clear and also possible impacts
  of involvement of users of service is explained
  clearly as well in evaluation process.

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References

• Dawan, P., (2010), Quality improvement in general
  practice, London The Kings Fund, Textbook,
  Accessed 21May, 2015
• Lin, B and Clousing, J. (1995),Total Quality
  management in health care-a survey of current
  practices, Total Quality Management, Textbook,
  Accessed 22 May,2015
• Simmons, L., (2006), Social care governance A
  practice workbook, Northern Ireland Social Care
  Institute for Exellence, Textbook, Accessed 27
  May, 2015

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