Why Onshoring of IT Support Services in Toronto Is Growing.pptx

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Why Onshoring of IT Support Services in Toronto
Is Growing

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Offshoring, or the outsourcing of IT support
services to overseas locations, like the
Philippines and India, was an attractive option
for companies of all sizes during the 1990s and
2000s.

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During this time, the costs to outsource were
much cheaper overseas compared to the costs of
keeping services onshore (i.e. here in Canada).

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However, there have been significant changes in
the economies in many foreign countries over the
past decade. Among these is IT specialists and
technicians in those countries are now demanding
higher wages.

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To pay employees more, offshore outsourcing firms
have increased their rates and fee structures. As
a result, the costs of keeping services overseas
is no longer cost-effective for businesses.

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Most companies are starting to ask themselves why
they should pay more to keep their IT support
services overseas, when they can receive similar
services from a Canadian-based outsourced IT
service firm for less than

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or about the same as the foreign firm.
Furthermore, in some cases, the Canadian-based IT
support service could be located in the same city
as the business,

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which opens up opportunities for other types of
services, not to mention reduces travel costs.

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Another factor that is shifting outsourced
services back onshore is advances in
technologies, namely Cloud-based services. With
the Cloud,

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companies want a reliable service where they do
not have to worry about potential risks of
hosting Cloud solutions overseas.

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Concerns over privacy, data security, and
potential for data breaches can be more difficult
to address when dealing with a service company
located half-way around the globe.

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In some cases, the security standards in that
country might not be as high or strict as current
regulations and laws here in Canada,

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or meet the requirements established by the
actual business. With data breaches becoming more
common place and frequent,

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companies want to have security measures in place
they can rely upon, which are often easier to
deploy, maintain,

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and update when the outsourced support service is
also located here within Canada.

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Aside from these reasons, other reasons why
small, medium, and large businesses and major
corporations are doing away with offshoring
includes

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- Time Zone Challenges- Inefficiencies in
Software Development and Testing- Differences
in Quality Standards

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- Extra Time Required for Rework- Higher
Turnover Rates at Offshore Firms- Communication
and Language Barriers

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- Intellectual Property Issues- Unregulated
Countries- Poor Quality Output

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Furthermore, the rate at which costs for overseas
support services is rising is much faster,
compared to the costs here in Canada.

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Currently, on average, the costs to outsource in
India, the Philippines, or even China, costs have
been increasing by as much as 25-30 each year,

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and are expected to continue to increase at this
rate for the foreseeable future, while compared
to the 1-3 increases occurring domestically.

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As you can see, onshoring IT support services
with a company here in Canada, not only addresses
the aforementioned issues, but also provides you
with the level of service and quality you deserve.

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To learn more about our range of IT support
services and solutions, contact Toronto-based,
Technical Action Group at 416-489-6312
today! Source- https//www.technicalactiongroup
.ca/onshoring-of-it-support-services/

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