BUSN 258 Course Real Knowledge / busn 258 dotcom

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BUSN 258 Course Real Knowledge / busn258.com
The Best way to predict the Future is to create
it.....To Best way....
www.busn258.com
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Entire Course (Devry) For more course
tutorials visit www.busn258.com BUSN 258 Week 1-7
All Discussion Questions BUSN 258 Week 4 Midterm
BUSN 258 Week 8 Final Exam BUSN258 Week 1
Assignment BUSN258 Week 2 Assignment BUSN258
Week 2 You Decide BUSN258 Week 3 Case Study
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 1 Assignment (Devry) For more
course tutorials visit www.busn258.com 1. What
major corporations that youve heard of seem to
be doing the best job of building customer
loyalty? In what ways do they attempt to build
long-term relationships with customers? 2. How do
ripple effects escalate the problem of the lost
customer?
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 1-7 All Discussion Questions
(Devry) For more course tutorials
visit www.busn258.com Week 1 DQ 1 - Customer
Service Impact Week 1 DQ 2 - Building
Relationships Week 2 DQ 1 - Selling Week 2 DQ 2 -
Listening Week 3 DQ 1 - Customer Contact Week 3
DQ 2 - The Web Week 4 DQ 1 - The Unreasonable
Customer Week 4 DQ 2 - Trends
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 2 Assignment (Devry) For more
course tutorials visit www.busn258.com 1.What are
some factors (patterns of behavior) that project
a companys culture? List several examples from
organizations you work in. 2.What are three major
elements that complicate listening? Give
customer-service related examples of each.
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 2 You Decide (Devry) For more
course tutorials visit www.busn258.com Read the
You Decide scenario and decide on a response.
Your goal is to identify the critical issues in
the scenario and determine how you would resolve.
Write a report correctly formatted of at least
125 words. Drop the report in the DropBox.
Remember to run the spelling and grammar checker
on your work before turning it in.
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 3 Case Study (Devry) For more
course tutorials visit www.busn258.com Interview
After completing your assigned readings for this
week, interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies. This person could be
in your own organization or in any other company.
Ask the interviewee to describe the role and
importance of
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 4 Assignment (Devry) For more
course tutorials visit www.busn258.com 1. Look
back on your own experiences as a customer and
identify situations when little things have made
a difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant turnoffs. 2.
Describe in your own words the three categories
of customer turnoffs. Give five specific examples
of each.
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 4 Midterm - Set 1 (Devry) For more
course tutorials visit www.busn258.com 1.Question
(TCO 1) Excellent organizations are Question
(TCO 2) The Gallup organization studied the
impact of customer ________ on long-term customer
loyalty and profitability. Question (TCO 9)
You can gain loyal online customers through a
lack of competition if Question (TCO 10)
Customer dissatisfaction with a firm's phone call
handling stems from Question (TCO 3) A smile
originates in the
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 5 Assignment (Devry) For more
course tutorials visit www.busn258.com 1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss? 2. What are the three
important steps needed to recover the potentially
lost customer?
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 5 You Decide (Devry) For more
course tutorials visit www.busn258.com Scenario
SummaryYou are a general manager with a service
company. You are hearing comments from your sales
group that customers are unhappy with your
company. The comments range from poor service,
missed assignments, to technical failures. When
you ask for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.You have met
with several of your large customers in the past
few months and they have not indicated that there
is an is
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 6 Case Study (Devry) For more
course tutorials visit www.busn258.com BUSN 258
Week 6 Case Study LL Bean ATT
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 7 Assignment (Devry) For more
course tutorials visit www.busn258.com 1.Which of
the two general causes of stress,worker
characteristics and working conditions,is the
most significant in your job? How can you control
or manage it? 2. How can a manager best set a
strategy for improving customer loyalty? What
steps make sense?
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BUSN 258 Course Real Knowledge / busn258.com
BUSN 258 Week 7 You Decide (Devry) For more
course tutorials visit www.busn258.com Scenario
SummaryYou are Bob Yeader, a Sales Manager, of a
small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding. Where Pat used to be
able to get all the work done in one a week,
there was now too much work. Your internal staff
has noticed that Pat seems stressed. You wonder
if customers are seeing the stress. Pat was ready
to quit. Pat has been with your company for 15
years.You knew that there was more work, after
all there we
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BUSN 258 Course Real Knowledge / busn258.com
The Best way to predict the Future is to create
it.....To Best way....
www.busn258.com