IVR System

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Aria Telecom Solutions Pvt. Ltd.
IVRS (Interactive Voice Response System)
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About ARIA

• Aria Telecom has become one of the
  telecommunication service provider, since 2003 in
  New Delhi, India.
• Company consists of various software engineers,
  support staff members, and sales personnel
  devoted to bringing you quality products,
  competitive prices, and full technical support.
• Our company manufactures and supplies Voice
  Logger, IVRS (Interactive Voice Response System,
  Predictive Dialer, Telephone Headsets for Call
  Center, Conference Bridge, and GSM Gateway to
  support the industries and corporation. 

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Aria Product Profile

• IVRS (Interactive Voice Response System
• PC Based Telephone Recorder (Voice Logger)
• Embedded Voice Logger
• Headset Dial pad
• GSM Gateway
• Predictive Dialer
• IP PBX
• Conference Bridge
• CRM
• Live Chat Software
• Aria VC 60
• Parth Unified Communication System

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What is IVR?

• IVR (Interactive Voice Response) is an
  automated telephony system where information is
  made through the use of voice or DTMF (Dual Tone
  Multi Frequency) Keypad.
• IVR technology allows the individual to
  communicate with phone system and obtain require
  information.

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How IVRS works
User can easily create dynamic call flow offered
by IVR application as per requirement. Data can
be extracted from database or external
applications and played over the phone using text
message or voice. The customized call flow
direction is set based on the DTMF values. When a
caller calls to an IVR number, he is given
various choices. IVR system helps to manage
the re-direction of calls automatically.
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What ARIA provide

• Aria Telecom provides IVRS that is help for
  making more efficient the call process and
  provide related information to customers without
  need of representative.
• Our customized IVR Solutions come with features
  like
• Aria IVR Designer Tool
• ACD (Automatic Call Distributor)
• Reporting and Analysis
• SMS, Email, FAX, Chat, etc.
• Customer Relationship Management Solution (CRM)

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Benefits of ARIA IVRS

• Effectively handling large number of calls
• Service in the afterhours
• Enhanced customer support
• Overall cost reduction
• Prioritize and manage the re-direction of calls
  automatically
• Fully automated call processes

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Usage of IVR System

• Automatic Complaint Booking Distribution
• Helpline
• Sales Lead Management
• Complaint Booking
• Order Booking
• Information System
• Feedback System
• Attendance Management
• Awareness Campaign
• Message Broadcasting Reminder Services

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IVR for Greeting Message

• IVR system is featured with various types of
  greetings or voice messages.
• Welcome greetings
• Available agent greetings
• Waiting messages
• Voice mail
• Outside business hours messages
• Full announcement messages

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IVR for Hospitality
IVR technology can serve the hospitality industry
in many ways including advertising, hotel
booking, room service in house service and many
more.
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IVR for Advertising Marketing
IVRS is ready to reach approach to advertise
required information. Marketing agencies are the
original gainer of this game, they advertise with
IVR systems on daily basis.
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IVR for Complaint Booking
IVR technology is capable of booking complaints.
Predefined numbers are allowed to complaint
booking system. IVR system automatically
distributes complaints to the concerned people,
so that the calls are attended every time.
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IVR for Helpline

• Since implementation of IVRS based helpline
  system caller can easily getting required and
  accutate information on time. Aria Telecom comes
  up with latest technology and with cost effective
  price in public help. We have developed IVRS
  based helpline
• IVRS Based Election Helpline
• IVRS Based HIV AIDS Helpline
• IVRS Based Aarogym Helpline

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Thank You
Aria Telecom Solutions Pvt. Ltd. Email
cheena.s_at_ariasolutions.net www.ariatelecom.net