ICT service for care workers and care organization - PowerPoint PPT Presentation

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ICT service for care workers and care organization

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Title: ICT service for care workers and care organization


1
Health Care Centre
TASK 4
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GP/ Health Care Centre
  • The health and social care chosen for conducting
    the research on ICT used is GP/Health Care
    centers which provides medical and social care
    facilities to the patients of all kinds.

3
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Contd....
  • ICT Software for Improvement in GP/healthcare
    center
  • Word-Processing To be used for keeping the
    records and maintaining the indexes in order to
    find the files when needed. In case of Sengupta
    family, it would be convenient for the health and
    social care center to retrieve the previous
    records of Bhanu without any delays. This helps
    in maintaining records of patients in soft copy.
  • Spread sheets They are used for listing the
    records of employees and customers such as salary
    records, procurement lists, purchases records and
    many others of similar kind. The Sengupta family
    could benefit from spreadsheets by entering their
    records in the spreadsheets of health and social
    care center so that the graphs of their
    improvement could be acknowledged.

5
Contd...
  • Database It helps in maintenance of the records
    of regular customers and keeping the customer
    files in place so that the history of patients
    sufferings could be easily referred.in case of
    Sengupta family, Bhanu can enter his name in the
    records of health and social care center and thus
    his meet ups with the nurse could be designed at
    the beginning of the month which would help him
    in scheduling his activities in a productive
    manner. It helps in maintain complete records of
    each individual in a systemized manner.
  • Information Retrieval This could be used as a
    backup plan so that the lost information could be
    retrieved without any wastage of time, money and
    labor. The files of the Sengupta family would be
    of great significance but if they are lost due to
    any reason, it would be no issue as long as they
    have their records congruent with the information
    retrieval. This is used for maintaining backup of
    patients information so that it could be
    retrieved when lost.

6
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Contd...
  • Internet This is an essential tool for
    approaching the patients and for sustaining
    continuous contact with them without bugging
    them. The Sengupta family can save time, money
    and efforts by keeping contact with the health
    and social care center using internet. It helps
    in updating the patients with current and latest
    improvements and announcements in the medical
    center.
  • Email This is a time saving and cost effective
    way of meet ups with patients for the discussion
    over minor issues. It is the safest and most time
    and cost efficient way of setting up meetings
    with the nurse of health and social care center.
    However, in case of Gariti it is not a useful
    method as she cannot operate emails and internet.
    This is to approach and communicate with the
    distant patients who have difficulty reaching the
    medical center.

8
Contd...
  • Image Software It helps in solving problem of
    communication gaps so that the patient could
    easily understand whats communicated to them by
    demonstrating through graphical images. This
    could be most efficient way of describing
    something to Gariti as she has the hearing
    problem so she can understand the meaning of
    discussion. Image software is used for removing
    communication gap and to conduct conversations
    more effectively.

9
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10
Benefits of using ICT for service
  • Service Users The benefits to the patients who
    are basically the service users are that their
    needs are met individually because of the
    uninterrupted communication systems. The
    treatments are administered more effectively and
    the administration is improved rigorously.
    Besides, the records are maintained with high
    accurately using ICT software.
  • Meeting Individual Needs Like sangupta family by
    using the email services and consistent tracking
    systems, the patients needs are addressed on
    individual basis without any inconvenience.
  • Administration of Treatments the check and
    balance is maintained for treatments by the
    administration in order to eliminate the chances
    of patients dissatisfaction.

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Contd...
  • Efficiency of Administrative Processes the
    administrative staff is highly efficient due to
    the systems of accountability.
  • Accuracy of Records the records are highly
    accurate as they are recorded by the systems in
    which the chances of occurrence of error are
    minimized to 0.009.
  • Care Workers and Care Organizers The benefits of
    using ICT to the care workers and all staff of
    the medical center are that their needs are
    fulfilled as they are able to communicate their
    needs to management. This results in increase of
    efficiency and escalation of quality of services.

12
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13
Contd....
  • Meeting Needs Of Staff the staff needs are
    fulfilled by taking their feedback on improvement
    in the overall performance.
  • Efficiency the efficiency is enhanced by
    involving each and every individual in regulating
    the organization.
  • Quality of Services the service quality is
    enhanced as a supplement to the systems deployed
    for enhancing efficiency of systems.

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Legal considerations in the use of ICT
  • The patients are given certain code names based
    on surgeons names who are attending them so that
    it would become to recognize which patient is
    treatment by whom. Also, it is ensured that none
    of the patients would have to wait more than
    20minutes for their treatment and appointments.
  • Data protection act In GP/Healthcare center data
    collected on patients is subject to protection
    ICT helps in making confidential records that are
    protected with secure systems and passwords. Also
    require serious consideration in protecting data
    with the use of ICT.

15
Contd...
  • Accuracy, security and relevance of data The ICT
    systems that are used in Healthcare centers are
    subject to security, accuracy and relevance.
  • errors in the systems, that has to be
  • Removed and rectified that could impact
  • Health care service.

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Contd...
  • Health Safety Use of ICT can also impact the
    service in GP/healthcare center, as many devices
    require attention to maintain health safety,
    which includes postural and visual stress in
    using systems.
  • Health Records, confidentiality, breach of laws
    and policies patients have the right to see
    health records, subject  to limitations by the
    law. It is also important to maintain
    confidentiality in records while using ICT and
    any breach of law.
  • Respect  In accordance with Equal Opportunities
    Service Provision Policy, the practice

17
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Contd....
  • Will ensure that all visitors are treated with
    dignity and respect
  • Will provide the same treatment and services
    (including the ability to register with the
    Practice) to any visitor irrespective of age, sex
    marital status, pregnancy, race, ethnicity,
    disability, sexual orientation, religion or
    belief and will not tolerate any discrimination
    against visitors on these grounds.
  • This policy applies to the general public,
    including all patients and their families,
    visitors and contractors. 

19
References
  • Averill, J. B. and Clements, P. T., 2007.
    Patterns of Knowing as a Foundation for
    Action-Sensitive society. Journal of Qualitative
    Research. pp.386-399.
  • Bagheri, A. and Klassen, P., 2010. Firm resources
    and sustained competitive advantage. Journal of
    Management. pp.99-120.
  • Bálint, K., 2013. A cultural approach in defining
    the causes of failure of organization.
    Resourceful Cities.
  • Mugappy, B. and Bansde, V., 2011. The Influence
    of Organizational Structure on Quality. Journal
    of Management and Psychology. pp.66-78.
  • Lorenzo, J. and et. al., 2010. Osteoimmunology
    Interactions of the Immune and Skeletal Systems.
    Academic Press.
  • Storkey, I., 2004. Operational Risk Management
    (ORM) and Business Continuity Plans (BCP).
    Journal of Quality Policy.
  • Calnan, M., Rowe, R. and Entwistle, V., 2006.
    Trust relations in health care an agenda for
    future research. Journal of Health Organization
    and Management. 20(5). pp.477484.

20
Thank You
21
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