Icertis Contract Lifecycle Management Software Helps MassTech to Greatly Improve Contract Visibility

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MassTech enhances compliance and oversight while
increasing contract visibility and user adoption
Company Profile The Massachusetts Technology
Collaborative (MassTech) is an economic
development agency devoted to growing the
technology sector across Massachusetts by
promoting startups and entrepreneurship,
supporting key RD initiatives and encouraging
collaborative projects between government,
academia and industry.
MassTech wanted to replace a cumbersome, semi-
manual legacy system with a more flexible,
automated and transparent contract management
solution. The Icertis Contract Management
platform greatly improved contract visibility.
The platforms ease of use led to full adoption
by the agencys staff and a more efficient
management systemfrom procurement through
contracting, invoicing and compliance. The
agencys users are seeing efficiency
improvements, as they can now easily track where
agreements are in the workflow process, easily
find key related documents and, in doing so, save
employee time and public dollars.
Objective Replace a homegrown legacy solution
with a more automated, easy-to-use contracting
system that would streamline workflows, create
more efficient approval processes, increase
visibility for project managers and improve
adoption by agency staff.

• Results
• Improved adoption

• Better visibility into workflow, helping to
  identify bottlenecks

• Ensured contract compliance

Business Challenge MassTech is a public agency
that handles multi-million-dollar projects for
the Commonwealth of Massachusetts. The
organization struggled for years with a
cumbersome, customized contract management system
that was further constrained by a manual paper
process.

• Allowed staff to manage more types of agreements,
  unifying approvals in one system

• Enabled a more efficient end-to-end process

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We use the system not just for contracting, but
also for procurement, the pre-contract approval
process, contract invoicing and contract
compliance. Marybeth Dixon, Senior Manager of
Corporate Systems Financial Operations, MassTech
Users across the organization wanted more
visibility and standardization in the
contracting process It was hard to know where
contracts were in the workflow. In addition,
outdated language and templates were used
inadvertently. As a result, adoption of the
system was low, slowdowns were common and staff
efficiency was directly impacted.
Solution The Icertis platform helped MassTech
completely change the way it managed contracts
via an intuitive user interface, standardized and
easy-to-configure templates, flexible workflows
and a transparent view into the overall process
and agreements across all stages. Improved ease
of use and seamless integration with Microsoft
Office products has led to far greater adoption
by agency staff.
We selected the Icertis Contract Management
platform because of its flexible workflow, the
transparency it provides users into our
contracting process and its intuitive user
interface, says Marybeth Dixon, Senior Manager
of Corporate Systems Financial Operations at
MassTech. We use the system not just for
contracting, but also for procurement, the
pre-contract approval process, contract invoicing
and contract compliance. As were funded through
public investments, its critical that we move
projects quickly and efficiently, while also
providing the necessary internal and external
openness that is expected of a public agency.
About Icertis Icertis is the leading provider of
contract lifecycle management in the cloud.
Icertis Contract Management is an innovative,
easy-to-use platform that is highly configurable
and continually adapts to your complex business
needs.
Today, the Icertis platform is used to manage 2
million contracts, by 500,000 users, in 90
countries and 40 languages. With its intelligent
workflow and built-in analytics, the Icertis
platform provides ongoing contractual insights
and best-of- breed contract management, enabling
customers to increase compliance, improve
governance and mitigate risk.
Results The flexibility of the system allows us
to have many different types of agreements and to
easily see the relationships between them, says
Dixon. Our users are now able to see where their
agreements are in the workflow process, something
we were lacking in the past. Having standardized
templates in Icertis has further streamlined our
internal processes, as all of the legal and
contracting language is kept current in these
templates.
Over 75 of employees now use the system, whether
to initiate, approve or view contracts.
Additionally, the agencys finance department
reports increased oversight due to the systems
automated checks on the financial aspects of
contracts prior to payment.
www.icertis.com
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