Airtel Opts for Contract Lifecycle Management Software from Icertis

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Airtel streamlines complex global contract
management
Company Profile A multi-billion-dollar
telecommunications company, the third-largest
mobile provider in the world, with operations in
more than 20 countries.
This 3rd largest mobile operator in the world
wanted to automate and streamline the process
of creating and managing contracts for
business-critical operations in multiple
countries. Icertis helped Airtel standardize its
global, multilingual contract creation and
approval process, create a single global
repository for all contracts, and enforce
important service level agreements (SLAs) with
contractors. This allowed Airtel to improve
overall operations and significantly reduce risk.
Objective Standardize templates, enforce approval
policies, define SLA terms and capture SLA data
from contractorsall within a single system
implemented worldwide in multiple languages.
Business Challenge A 14B global
telecommunications company, Airtel outsourced the
majority of its critical business operations. All
the while, it manually generated a large number
of complex contracts in multiple languages with
no standardized templates or contract management
process, no central storage location and limited
visibility across the organization.

• Results
• Quickly implemented for Global Sourcing
  contracts, a major spend.

• Managed 450 new, strategic, high value contracts
  within 6 months.

• Reduced cycle time for contracts.

Icertis delivered high ROI and enabled Airtel to
get its contract management operations under
control with a rapid implementation. Not
monitoring supplier SLAs stringently could impact
infrastructure, revenue and customers.

• Greatly improved contract visibility and
  compliance.

• Provided up-to-date transactional visibility on
  contract status

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We chose Icertis Contract Management because of
the solutions configurability and rich
functionality. It will help us standardize and
automate our contracting process, ensuring
greater control, better supply chain agility and
responsiveness and improved execution speed. This
takes us closer to our goal of putting the
customer first. Moti Gyamlani, Director of
Global SCM
Solution Thanks to the flexible and intuitive
nature of the Icertis platform, Airtel was able
to quickly implement an enterprise- wide
multilingual contract management system.
The company standardized its library of clauses
and templates and created a rules-driven
selection process.
Contracts now live in a central repository that
is visible across the organization and includes
analytics and reporting capabilities.
Whats more, Airtel can define SLA terms and
capture periodic SLA data from contractors and
evaluate that data against contract targets. It
also created custom alerts to flag any SLAs at
risk of getting off track.
About Icertis Icertis is the leading provider of
contract lifecycle management in the cloud.
Icertis Contract Management is an innovative,
easy-to-use platform that is highly configurable
and continually adapts to your complex business
needs.
Results Airtel implemented a single contract
management platform at corporate headquarters in
just a few months, and is soon rolling out across
15 countries.
Now the organization can proactively track and
enforce contract SLAs for better operational
performance.
Today, the Icertis platform is used to manage 2
million contracts, by 500,000 users, in 90
countries and 40 languages. With its intelligent
workflow and built-in analytics, the Icertis
platform provides ongoing contractual insights
and best-of- breed contract management, enabling
customers to increase compliance, improve
governance and mitigate risk.
With the enterprise-wide visibility and
consistent process provided by the Icertis
Contract Management platform, Airtel now enjoys
smoother contracting as well as the peace of mind
that its contracts are well managed.
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