DEVRY BSOP 588 Midterm Exam 100% Correct

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• DEVRY BSOP 588 Midterm Exam 100 Correct
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• BSOP 588 Midterm Exam 100 Correct
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• Question (TCO A) Compare and contrast the
  evolution of quality and the role it played in
  the management of U.S. and Japanese business
  firms from the 1950s to the present.
• Question (TCO B) Compare and contrast the
  following definitions of quality. Definition 1
  Quality is the totality of features and
  characteristics of a product or service that
  bears on its ability to satisfy given needs.
  Definition 2 Quality is meeting or exceeding
  customer expectations.
• Question (TCO A) Explain the three core
  principles of total quality.
• Question (TCO H) Identify and discuss five
  differences between service and manufacturing
  organizations.
• Question (TCO B) Cite two ways that the
  accounting function can contribute to the
  achievement of quality.
• Question (TCO C) Deming states that knowledge is
  not possible without theory, and experience alone
  does not establish a theory. Explain this
  statement as it applies to management decision
  making.
• Question (TCO G) Cite three ways that middle
  management can impede an organizations
  transition towards a total quality environment.
  Why is it important that middle management be
  supportive of a total quality initiative?
• Question (TCO H) Identify and discuss the five
  key dimensions of service quality.
• Question (TCO D) The criteria for Performance
  Excellence for the Malcolm Baldrige award consist
  of a hierarchical set of categories, items, and
  areas to address. Which of the following four is
  NOT one of them?

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• Question (TCO A) The finance function is
  responsible for
• (TCO A) Discuss how a fast-food restaurant could
  measure its quality effectiveness using each of
  the following definitions of quality
  product-based, user-based, value-based, and
  manufacturing-based.
• (TCO B) Explain each of the following statements
  as they apply to modern quality management.
• (TCO A) Explain the three core principles of
  total quality.
• (TCO H) Discuss how front-line employees are
  critical to customer assessment of service
  quality. Identify the challenges faced by
  front-line employees.
• (TCO B) Cite two ways that the accounting
  function can contribute to the achievement of
  quality.
• (TCO C) Deming states that knowledge is not
  possible without theory, and experience alone
  does not establish a theory. Explain this
  statement as it applies to management decision
  making.
• (TCO A) Contrast the mindset of management under
  total quality and more traditional management
  structures with respect to employees,
  manufacturing, and leadership.
• (TCO B) Explain each of the following statements
  as they apply to modern quality management. a.
  Customer service is the rule, not the exception.
  b. The absence of defects is a given rather than
  a source of competitive advantage.
• (TCO A) Describe the relationship between quality
  and personal values.
• (TCO H) Identify and discuss five differences
  between service and manufacturing organizations.
• (TCO B) Cite two ways that the accounting
  function can contribute to the achievement of
  quality.
• (TCO C) Compare and contrast the quality
  philosophies of Deming and Juran.
• (TCO G) Discuss the concept of best practices and
  their effect on quality management success.
• (TCO H) Identify and discuss the five key
  dimensions of service quality. Given an example
  of a service and describe how a customer may
  define quality along each of these dimensions.
• (TCO D) The criteria for Performance Excellence
  for the Malcolm Baldrige award consist of a
  hierarchical set of categories, items, and areas
  to address. Which of the following four is NOT
  one of them?
• (TCO E) According to Kanos classification of
  customer requirements, a cup of coffee that is
  served hot and fresh at a restaurant specializing
  in breakfasts fits which class of customer
  requirements?
• (TCO F) Characteristics of effective strategic
  leadership include all of the following EXCEPT
• (TCO A) General-purpose financial statements are
  the product of